Giving full credit for something to the person who "finishes" it is generally a poor idea, as it completely discounts other contributors' efforts. You see this with things like sales where the person to “finalize” the deal gets credit for the sale against their figures, regardless of whether or not they were the one to work on it originally. Really, absolute policies might be easy and cut and clean, but they create nightmares down the line whenever there are situations that aren't as black and…

It really is something to marvel at how managers can repeatedly forget the importance of a human touch when it comes to dealing with clients. Hokey business theory and overconfidence are no match for good relationships and experience at your side. Yet, time and time again, new managers come marching on the scene, insecure about their place in their new role—maybe due to their lack of experience in the industry—overcompensating for that by making broad, sweeping changes, ignoring the pleas very…

The proverb “A bird in the hand is better than two in the bush” postulates that you're better off with what you have or are able to get now rather than what you might be able to get in the future. Reson being that While working for an emergency telecommunications company, this worker fell into the all-too-common trap of taking on additional work with the promise that it would eventually lead to more pay. Spoiler alert: It didn't. With the proverbial carrot dangling just in front of them indefin…

Sometimes you can't just tell people things—they won't listen. It takes actually experiencing the negative result that you were warning them about for them to admit they were wrong. Predictably, this happens all the time with unreasonable egotistical bosses who are eager to prove themselves… This developer, working for a financial services company, developed various tools and scripts to compensate for the company's other shortcomings, sometimes inadequate customer solutions. This saw them worki…

This employee worked in the contracts department of a major software company, which they refer to as “MidSoft Inc” Continual foolish decisions that thought of nothing but the bottom line and cost-cutting measures, driven by the ravenous interests of private equity investors, reduced the company's senior development team from 12 to one soldier, “Sam.” While the ledger might have looked better for a time, the immeasurable loss of institutional knowledge and literal lifetimes of experience would g…

Like a boss

It's common knowledge that you'll often never be appreciated for your job when things are going well—or even great. Your boss and employer assume your high performance is just a given and merit to their management rather than a credit to your own talent and efforts. But, as soon as something goes wrong, they won't blame themselves, even though that will make the most sense based on their logic. No, they'll suddenly come around asking questions, trying to figure out what went wrong, and looking…

When it's your job to ensure important information is protected, and someone insists that you delete it, even if it's the client themself, you'd be right to pause for a moment and reassess the situation if something doesn't sound quite right. Clients tend to woefully overestimate their abilities in the matter they're contracting you to handle, so they may be asking you to do something they don't fully understand the implications of. This tech support specialist worked for a small organization,…

Trust that the employee knows how to do their job.

Every person who has ever worked in IT or Tech Support knows that having sharp 'people skills' is just as important as understanding computers and technology. Every day, those employees have to deal with people having technological issues, so they need to know not only how to handle the problem, but also how to handle the people with that problem. That can get incredibly tricky, as people are not at their best when they are having issues, and many simply don't want to learn when their issues ha…

It feels like the more specialized someone is at one thing, the worse they are at others, and the more educated and specialized they are, the more surprising the things they can't do will be.It's almost as if living your life with a singular drive and focus leaves you as a not-very-well-rounded individual, probably one of the reasons celebrities are being consistently picked apart in the landscape of the modern social media levels of exposure they're placed under. We're quickly reaching a point…

Once I had a very incompetent coworker who was just the nicest person to walk the face of the earth. Seriously, it was so hard to be angry at her for not doing her job well because she was always so chipper and thoughtful. Much like Lucy in this story. One employee took to r/talesfromtechsupport to share a story about their coworker, Lucy, who began working as a HelpDesk technician at a financial company. They did password resets, fixed Windows issues, and basically did all of the tech stuff re…

The use of technology is not enjoyable for everyone. An automated system will never be able to completely replace human-to-human communication. How would you respond, though, if a client asked for technical support but refused to follow through on the necessary steps? The story below describes an IT worker who is irritated. Working in IT, the original poster (OP) came across one of the most absurd requests to date. The client attempted to justify their noncompliance with the guidelines by citin…

In writing, both for entertainment and for technical purposes, it's important that your reader be able to comprehend the meaning of your words. For example, if you happen to be writing a snazzy and engaging introduction to a discussion about a story that someone shared online, it would be foolish to begin using words that your reader is likely not to understand. In fact, it would be perspicacious for the author to eschew using a myriad of archaic verbiage that obfuscates the meaning of what the…

Workplace politics can be just as challenging and taxing as your actual job. Workplace politics can sometimes make your job harder than it needs to be. Just imagine how much easier life would be if we could speak our minds without fear and conquer every obstacle as it comes along. A cynical IT worker describes a client interaction he had in the story that follows. The Original Poster (OP) has been working in the IT industry for a while now. His experience enables him to distinguish between genu…

The twenty-first century is notorious for its unstoppable and quickening pace of technological progress. That being said, some people may find it challenging to keep up with the rapid pace of development. What follows is a story about a tech support guy who is completely astonished. The Original Poster (OP) is employed at the primary school in his community. Therefore, part of his daily responsibilities is to assist teachers and ensure that their classes go off without a hitch. But OP wasn't re…