We often hear stories online from customers who are acting unreasonable and unruly, like what you might call a “Karen,” and we tend to take the employees narrating these stories at face value. But what about the times when the roles are reversed? What about situations where a customer is simply making a reasonable request, only to be met with a harsh response from an employee? At what point is it okay for a customer to get a little bit frustrated when their issue isn't receiving any attention f…

To echo some of the sentiments expressed in this post, it's important to remember that members of every generation can be just as entitled as the next—by no means does one generation have a monopoly in entitlement. The baby boomers have their “Karens,” we millennials have our "Heathers," and Gen-Z has, well, whatever they have. (Madison?) There's a reason why you need to constantly be on your guard when working in the service industry, and that's because you never know where your next encounter…

A hasty and rude retail worker quickly corrected this woman when she pointed out a pricing error on a chef's knife she was interested in. She relented in revealing the mistake to the worker and ended up with a deal on a great knife. This story was shared to the r/MaliciousCompliance subreddit by u/TIL_eulenspiegel , the woman in the story, where it earned 19k upvotes as of the writing of this post. When she went to the department store, she was greeted by an "older man" who was extremely helpfu…

Buying a used car can be a mixed bag of experiences…

We often talk about Karens unleashing their wrath upon underserving workers who are just trying to make rent this month, but what happens when that shoe is on the other foot? What about the stories where the customer is just trying to make a reasonable request and gets verbally body-slammed by the employee? It's always important to remember that both can happen and that there are two sides to every story; The truth is (usually) wedged somewhere in between. If we'd seen the cashier telling this…