talesfromtechsupport

Employee denied raise and told they're replaceable after becoming sole engineer on a project, costs the company big when they quit: '$500,000 and two years of productivity over a $40,000/yr raise'

Brad Dickson

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Developer embarrasses new boss and gets foolish "no overtime" policy overturned by adhering strictly to it: 'Well, it's 4:30. That's my 8 hours. I'll see you tomorrow'

Brad Dickson

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Software giant fires last developer capable of servicing $25M contract in short-sighted cost-cutting measure, he successfully negotiates $1M/yr consulting fees:'Never fire the last legacy knowledge guy...'

Brad Dickson

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HR refuses to give developer raise by downplaying their work, forced to eat their words when their software stops working

Brad Dickson

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Major client foolishly insists tech support delete all data, tech support refuses to comply saving the client's business: 'Their entire company basically shut down for an afternoon'

Brad Dickson

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NCO orders Air Force Information Manager to track their completed jobs, quickly abandoned when results stack in their favor: 'I had over [6 times] the jobs'

Brad Dickson

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20+ IT workers share the strangest thing and most incompetent technological blunders they've witnessed at work: 'An outgoing software dev put an easter egg in our ERP before he left...'

Brad Dickson

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IT worker charges 16 hours to 2 hour job when management instates new painstaking time-logging system: '[The] client refused to pay'

Brad Dickson

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'It’s satisfying watching the management scramble': IT department brought to a standstill when upper management decides they need to approve everything

Brad Dickson

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'No exceptions!': IT Manager says "no overtime," has to drive to site in the middle of the night to fix emergency himself when team complies

Brad Dickson

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'This is unacceptable': Worker demands a shiny silver new laptop from disgruntled IT guy, he tells her boss

Brad Dickson

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'It ended up costing them more money': IT Guy told to be at his desk from 8-5 despite after hours callouts, starts billing all his overtime instead, quits

Brad Dickson

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'[He] was gone within the next month': IT department head steals coveted email address from worker, gets fired, that worker gets his job

Brad Dickson

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'You specifically asked me to delete it despite my protests': Company stranded after firing reluctant developer and telling them to delete everything they made

Brad Dickson

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Rude client wants their tech support ticket escalated, gets fired when it gets escalated to their boss

Brad Dickson

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Viral Thread: Hilarious 'Service Desk' Job Description Doesn’t Sugar-coat the Reality of the Job’s Duties

Brad Dickson

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