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'That's what she wants to have': Customer wants to pay more money for smaller cell phone plan

'That's what she wants to have': Customer insists on paying more money for smaller cell phone plan after refusing to listen to customer service rep

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…
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