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'I worked at a pizza place and I got a complaint that we delivered sushi': 20+ fast food workers share their worst customer service experiences

'I worked at a pizza place and I got a complaint that we delivered sushi': 20+ fast food workers share their worst customer service experiences

Everyone has to deal with a considerable amount of nonsense at work, but these fast food workers likely have you beat. Whether it's poor management or disruptive Karens or other ungrateful customers, these heroes have seen the full range of the human experience at these establishments. Some of these stories range from bad drive-thru encounters to angry phone calls from anonymous customers. From McDonald's to Panda Express, every fast food spot seems to attract families with screaming children,…
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'Give 0% tip, get 0% service': Casino server gets payback on a notorious no-tip customer, causes 'tipping culture' controversy in the comment section

It's no secret that tipping culture in America has gotten out of hand in the last few years. Every business with an iPad as their POS system will flip their little screen around to their customers they sheepishly say, ‘It’s just going to ask you a few questions'… Sorry, but it's hard to justify tipping 35% on a $7 coffee, but the social pressure of the barista with an imperious stare, a septum piercing, and electric pink hair is tough to ignore.
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‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

One customer was absolutely livid when his server did him a 'graceful favor' when his card was declined. The situation evoked quite a discussion on Reddit, where people either completely agreed with the original poster (OP), or totally disagreed and thought that they were in the wrong. So what happened? Well, a very rude customer showed up to eat at OP's workplace, and after serving them, OP came to give them the check. Unfortunately, their card was declined. OP didn't want to embarrass the cus…
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Guy takes over-the-top skills assessment for bartending job: 'Who do you think you're hiring?'

Guy takes over-the-top skills assessment for bartending job: 'Who do you think you're hiring?'

At what point will hiring managers just acknowledge that the reason why people are applying is always ultimately about a paycheck? Sure, sometimes there can be passion that motivates an applicant to apply for a particular position, but a paycheck is a paycheck and people need money to live. That's the point of work. With that in mind, no one should dress a job up to be anything else during the application process. It also should not be a bad thing if a candidate states that they want a certain…
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'Chili dog [but] sub chicken noodle soup for chili': 20+ servers share the strangest things customers have ordered

'Chili dog [but] sub chicken noodle soup for chili': 20+ servers share the strangest orders from difficult customers

Some customers are so particular with their orders one has to wonder why they went to a restaurant in the first place. If you're going to be that difficult, it will be a much better use of everyone's time if you stay home and make your own food. Part of going to a restaurant means choosing from the options that have been presented to you (they call it a menu). It's one thing if you have an allergy or would like to make an easy adjustment to an order. However, it's quite another thing to request…
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'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

Some managers need to learn to have some patience. Not every issue is worth the time and energy to throw a tantrum and get on a high horse. There are often far more important things to be done and far more productive ways to channel any frustrations. But when has a manager ever listened to what we have to say over here at FAIL Blog? This manager certainly did not take our advice. She also clearly had some major anger management issues, considering that when she confronted a server about a hash…
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'Is your daddy proud of the grill in your mouth?': Sassy server roasts a disrespectful Florida man after he tries to humiliate her appearance

It's 2024– everyone's seen a septum piercing. Going back to humanity's days in the caves, the septum has been a bone-in classic for a long time in the body modification department. Sure, it may seem moderately rebellious to put a hoop in your nose like a bull, but it's not exactly a shocker to find someone in public with their nose pierced. Chill out everyone, what's it to ya anyways?
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Entitled customer sends his steak back to the chef six times, chef enacts petty payback

Entitled customer sends his steak back to the chef six times, chef enacts petty payback

There should be a cap on the number of times a customer is allowed to send food back to the kitchen. Once is fine and, honestly, should be enough. These people are professionals and if you constantly need to send food back, then you’re the problem or at the very least, there is a huge difference between what you’re asking for and what you want. Now, there is also plenty of wrongdoing happening on the other side of things in this thread, which was posted to Reddit’s r/pettyrevenge subreddit. We…
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'He ripped us off': Following dinner at restaurant, group hands friend money to pay server, but he keeps the tip for himself

'He ripped us off': Following dinner at restaurant, group hands friend money to pay server, but he keeps the tip for himself

The tipping culture these days is something that has definitely gotten out of hand. Setting aside the ridiculous expectations that people should be tipped for even the smallest of services, even hardworking waiters and servers should be getting their money from their employers, and not have to rely on tips from customers. Still, this is how things are, and a large percentage of waiters' income is in fact, from tips. Which is why this Reddit story is so infuriating. OP went out to dinner with th…
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You want strict compliance Mr. Food Service Driver, you get it.

'I wasn't signing anything until I had everything counted': Restaurant manager doesn't receive credit for missing food from vendor, cue malicious compliance!

If you feel like you're being cheated by a company's messed up policy, make things harder for them!
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'Time to jump ship': After his restaurant manager quits, business owner baffles his servers with an out-of-pocket request

Like the ecosystem of a live petri dish, there is a delicate balance of growth and decay in a restaurant. Servers, bartenders, line cookers, and managers all exist in equilibrium and when one player falls off the board, the whole system collapses. That much is clear in our next story– After a restaurant manager quit, the entire restaurant's social biome started to crumble.
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Karen has grave misunderstanding, tries to get out of paying for a tombstone: ‘She wants to keep the grave and not pay for it!’

Karen has grave misunderstanding, tries to get out of paying for a tombstone: ‘She wants to keep the grave and not pay for it!’

We all want to keep things and not pay for them, but you can’t have it both ways. Here, we have a lady who literally tried to argue her way out of having to pay for a recently deceased family member’s grave. Her excuse was that she didn’t receive an official bill despite signing a collection letter over a month ago declaring when she would send payment. This thread was posted to Reddit’s r/EntitledPeople subreddit by u/According-Sugar-520 , who we’re sure has had to deal with delicate emotional…
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‘I love it when karma kicks in’: Server denied scheduled raise, starts acting her wage, boss forced to reconsider

‘I love it when karma kicks in’: Server denied scheduled raise, starts acting her wage, boss forced to reconsider

When workers are denied scheduled raises, it should come as no surprise to their bosses when they start quiet quitting. Or for those of us who understand what quiet quitting actually is, acting our wage. Not only was this part-time server overextending and taking on more duties than she was being paid for, but also her boss had become reliant on her taking on those extra responsibilities. Those of us who have been in similar positions understand this conundrum all too well. However, this Reddit…
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'No texting your ex after 2am': 20+ funny chalkboard signs outside of pubs and restaurants

'No texting your ex after 2am': 20+ funny chalkboard signs outside of pubs and restaurants

Every so often, you come across a pub with a clever enough sign that, at the very least, makes you consider coming in for a drink. Honestly, the truth is most professional advertising these days does not come close to the wit of these managers, employees, bartenders, etc. who happened to just come up with something clever on the spot. Perhaps making these signs was a creative outlet during their shifts. Or perhaps these folks should be the future of modern advertising and nobody is giving them…
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'Don't get smart with me': Top Karens of the Week (January 31, 2024)

'Don't get smart with me': Top Karens of the Week (January 31, 2024)

If you work in a customer-facing role, you have probably collected a treasure trove of experiences with Karens. Perhaps you have had far more upsetting encounters with these infuriating individuals than you would have liked. Or perhaps you find the whole thing entertaining and are able to handle these kinds of entitled humans without very much emotional damage along the way. If that's the case, then you are a far more well-adjusted adult than I could ever be. That's because when I encounter Kar…
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'I'm being accused of disrupting the group vibe': Woman sees mooching couple at friend dinner, preemptively gets herself a separate check

'I'm being accused of disrupting the group vibe': Woman sees mooching couple at friend dinner, preemptively gets herself a separate check

We've all been there—it's a big friend group dinner. It took weeks to plan and some of these friends you hardly ever see, so you really really want to go. But then the anxiety starts to set in when you start about how that splitting of the check is going to go down. Some friends are in the mindset of “just split everything down the middle!” Even though some people ordered $20 cocktails and prime rib and you just got water and a side salad. Others are all about separate checks, but who will be t…
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