If you've ever worked in customer service, you know you have dealt with some dicey patrons. Not everyone has the guts to do what needs to be done with every customer confrontation and most folks lean on their one sassy manager who walks fast, talks loud, and shuts down every local Karen before they can get too ramped up. However, as a librarian, you can't necessarily strong-arm every bad patron with your big voice in the ‘Quiet Reading’ section.

Dramatic customers are a dime a dozen, barking orders at cashiers, clerks, waiters, and the like, with a sure sense of entitlement that allows them access to the vast club of Karens. One customer approached an unsuspecting cashier, obviously in a bad mood, buying candy for ten cents, yet handing the cashier a $100 bill. The cashier explained he didn't have enough change, and offered the candy 'on the house'. The dude replied rudely, and demanded that the cashier do his job, adding that he is 'r…

Flight attendants see the good, the bad, and the ugly. To be fair, anyone working in the service industry gets access to the entitled side of the world. This employee was working as a flight attendant at a regional airline and had enough of her usual, disgruntling encounters with a rude, entitled traveler who happened to have ties to her boss, VP Karen. One day he arrived, pompous as ever, demanding to be upgraded to business class. He didn't have a coupon, which was necessary in order to recei…

Karens enjoy being given attention (albeit negative), and unfortunately, it tends to come at other people's expense. Especially those who work in customer service, AKA baristas, servers, retail workers, etc. This Karen picked the wrong day to mess with this barista, as it was the employee's last day. Karen had a constant rude, demeaning attitude, making employees and customers hate her alike. So it couldn't have been that much of a surprise that this employee snapped. But of course, we're talki…

We all believe that if we witnessed something terrible taking place, we'd certainly take some sort of action to help the person in trouble. Then why are there so many videos rampant online showing what psychologists like to call ‘The Bystander Effect’? For those of you who don't know, this term, otherwise known as ‘Bystander Apathy’, is when something happens right in front of you and a bunch of other people's eyes, yet none of you step in or do anything. Why? For some weird reason, the presenc…

When a Karen meets her match, it's practically divine intervention… Good intentions are futile when it comes to ungrateful customers. Why bother attempting to save them a few bucks if they're going to wave you off and demand to speak to your manager? You know full well what's going to happen when they get involved, but the unsuspecting customer sure doesn't. This tale of malicious compliance is of the above example. A waiter took to Reddit, sharing the time he worked as a cashier in an oddly ex…