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'Sorry, I'm not a mind reader': Retail worker shares story about a demanding customer who asked them to hand-deliver items, in turn, retail workers share stories where they were expected to read customers' minds

And the award for Most Entitled Customer goes to...
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'[She] barred the customer then and there': 15 Workers who were glad to let customers speak to their managers

'[She] barred the customer then and there': 15 Workers who were glad to let customers speak to their managers

When a customer gets too excitable, retail workers know the drill: call their manager over to handle it. Each customer is different, and they each have their own intentions when they enter a store. Of course, most shoppers arrive at a store with a list and just go around and gather all the items they need. But others require more assistance than that. Maybe they have a return that they waited too long to bring back, or perhaps they're looking for a really specific thing and can't find it. You c…
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'I took off running and didn't come back': 30+ Times people quit their jobs ASAP

'I took off running and didn't come back': 30+ Times people quit their jobs ASAP

Sometimes you just have a feeling that you can't ignore. A sixth sense or a premonition will creep into your mind, and you decide to listen to your gut. Maybe you have a strange feeling about going on a date with someone new, or perhaps you get a chill down your spine and decide to take a different route home just based off your feelings. These people shared their stories of times they had a feeling that their jobs weren't going to work out, so they just quit. No need to go through months of tr…
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'I decided that I would charge him much, much more': Small business gets even with 'belligerent customer'

This small business knows how to handle their most demanding customers. As a small business , you face unique challenges and have advantages that big chains don't always face. Especially in family-run businesses, the working conditions can be much friendlier to staffers. Corporate chains with hundreds of employees may seem cold in comparison---there's no way they can keep track of all those people. But at a small company, employees can have a little more leeway when it comes to their day-to-day…
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‘She never planned to pay me’: Woman places a $250 order for same-day pick up, then flips the script when presented with products

‘She never planned to pay me’: Woman places a $250 order for same-day pick up, then flips the script when presented with products

You need to be careful when you sell products online because oftentimes, people will say anything to get what they want. They will make up a whole family to get a discount if they have to. One person was selling some Christmas products (prefilled stockings) on Marketplace when she was contacted by a mother who wanted to make a large order for her kids. At first, the lady asked for a discount, which OP felt was reasonable as it was such a big order. They agreed on the price of $250, and made a p…
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‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

People working in technical support have seen a lot of funny cases over the years, and this case is definitely one to remember for the IT manager involved. OP was working for a large pub company based in the UK, in which their chief role was second-in-line support for retail applications. One client opened a ticket after an engineer had come and checked the facilities of their establishment, only to send out a faulty report, leading to the website displaying a facility that the establishment cl…
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'She avoided eye contact with me': Customer gets back at presumptive sales associate for judging them based on appearance

We're silently judging each other all the time. Like it or not, it's a part of being human. Most of the time, these are calculated judgments, and they're made for good reason in order to avoid conflict and preemptively determine whether or not it is a good idea to broach particular topics of conversation with the person you're talking to—like deciding whether or not a political conversation is appropriate at your family's Christmas gathering. Even the most tolerant saint-like individuals among…
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Top 20 Workers who had just one job and still made mistakes (December 31, 2023)

Top 20 Workers who had just one job and still made mistakes (December 31, 2023)

Every job comes with responsibilities, but that's just a suggestion. Who says you have to complete the job you're paid to do every single day? That seems like a lot of work. And since many people don't even like their job, and are underpaid, you get results like the ones below. Sometimes, employees just can't be bothered to do their job correctly. I'm sure they have their reasons. Maybe they're resentful of their boss, perhaps they're tired or distracted, or maybe it's an elaborate performance…
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'This cappuccino feels like it's half foam': 20+ Customers who brought their most confusing questions to employees

'This cappuccino feels like it's half foam': 20+ Customers who brought their dumbest questions to baffled employees

The only people more confused than these customers were the befuddled employees trying to help them. If you've ever worked in customer service for any amount of time, you already know that some customers just need to rant and vent and get all their anger out. You can offer them solutions to their problems, and that's not good enough for them. Sometimes they'll just reject your ideas outright and demand a manager. As you can read about in one story about a block of cheese, some customers have no…
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'He stole a bunch of bananas. Seriously.': 25+ Managers who had unbelievable reasons for firing an employee

'He stole a bunch of bananas. Seriously.': 25+ Managers who had unbelievable reasons for firing an employee

Managers never want to have to tell an employee they're being let go , but sometimes their hand is forced. If the employee is talking back to customers or caught on camera stealing money out of the till, sometimes the manager will have to fire them for the good of the company. When u/edge231 asked, “Managers of Reddit, what is the stupidest thing an employee did that forced you to fire them?” there were over 15,000 people who chimed in with their craziest stories. Folks, today I learned a fasci…
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'I am actually the manager on duty': Customer gets his card frozen after messing with the wrong employee

'I am actually the manager on duty': Customer gets his card frozen after messing with the wrong employee

Have you ever demanded to speak to a manager, only for the employee to turn on their heel and come back with, 'But I AM the manager'? Because I have not had the pleasure of experiencing that level of awkwardness. But this dude did… And he was not happy about it. What happened is the following: One employee by the name of OP was working at a toy store back when they were in college. You know, trying to make a buck or two while they studied furiously the rest of the time. A customer decided that…
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‘She expected us to chase him’: Karen leaves her purse outside a store, then blames entire staff inside when it's taken

‘She expected us to chase him’: Karen leaves her purse outside a store, then blames entire staff inside when it's taken

Do people just leave their valuable belongings at random places hoping no one will take them, or is it just this one Karen? When I worked in retail, I had a few regular customers who would occasionally ask me to put some shopping bags behind the counter while they went to get their car. Some even asked me to keep an eye on their kids while they ran to a different shop or took a phone call outside. Either way, I am no stranger to weird requests from customers. But I have to say that when I read…
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'Why am I not surprised you wrote this?': Karen's undeserved 1-star review gets picked apart by the restaurant's owner

Dealing with entitled customers is one of the most challenging parts of customer service jobs, especially when those entitled customers continue to come back despite insisting they're not going to. Handling their behavior just isn't worth it, no matter how much money they spend. That's why we love to see when a business owner stands up for themselves and sets the record straight—responding matter-of-factly to an unjust 1-star review from an entitled customer.
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'I can't fire him, because he's my boss': Customer lets her kid wreak havoc in store because she's 'the owner's daughter'

'I can't fire him, because he's my boss': Customer lets her kid wreak havoc in pool store because she's 'the owner's daughter'

Some customers will look at a sign that says “Don't climb on this” and then let their kid crawl all over it anyway. It's not that they can't read the sign, it's not that they didn't see it. They just don't care. Lots of customers are entitled, and they think that any mess they make in a store is not theirs to clean up. They believe that since they're the prized customer, all employees need to bend to their will, and bring out a broom to clean up any mess they make.
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'[I] caused a 30,000+ order backup': 30+ Employees who had strange and unexpected days at work

'[I] caused a 30,000+ order backup': 30+ Employees who had strange and unexpected days at work

Some days at work will stick in your head more than others. If you're working hundreds of days each year, you probably won't recall what you were doing on some random Tuesday in April. What you'd definitely remember are the days that caught you off guard . Maybe you walked into the office and suddenly saw that the big boss chose that day for a surprise visit. Perhaps you'd recall the day that a customer made a giant deal with your company, leading to a huge celebration. When u/Voraxia had an un…
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'He walks away with $150 out of the register': 25+ Employees who got fired during their first shift at work

'He walks away with $150 out of the register': 25+ Employees who didn't make it through their first shift at work because they were fired on the spot

If you can't even make it through the first shift at a job, maybe you just weren't cut out for that role in the first place. Or maybe you were right for that career, but you actually dodged a bullet by avoiding a bad place to work. Either way, these kinds of circumstances happen once in a blue moon--- but the people below were there to witness it and share the story. Everyone makes mistakes at work, but usually, they're pretty minor. Maybe only your boss knows about it, or maybe you botched som…
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