Working in the retail and customer service industry is not for the faint of heart. One minute you're helping a sweet old lady find the perfect pair of shoes; the next, you're dealing with a Karen who's demanding to speak to the manager. And returns are a whole other adventure. It's like some people think the store is their personal rental service. Despite the challenges, there's nothing quite like the satisfaction of helping someone find exactly what they're looking for...or maybe it's just...