plan

On one hand, having to call customer service, especially for a telecommunications company, can be a time wasting slog. On the other hand, some customers just call customer service for an opportunity to scream at someone. In this case, this woman would rather scream and demand a 500 MB plan rather than actually listen, so things didn't exactly end in her favor.

After being put on a waiting list for way too long and seeing his wife blown off by incompetent healthcare administration, this guy took the matter into his own hands, with some creative emailing and the use of telemarketing software. The world is full of people complying maliciously, like this IT guy who came up with a masterful plan after being told he had to work on vacation.