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'Business went from $200k to zero': Efficiency experts fire the wrong guy and cost the company their biggest account

A mistake usually goes unrecognized until well after that mistake is made… and your importance to an organization is often not recognized until well after you're gone. Not so in this case, the decision to identify the least efficient members of their organization backfired spectacularly—all but negating one of their most important clients and making it very clear how important that “inefficient” member had been. You might think that this decision-making process might have considered that one pe…
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