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‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

When working at a hotel, you get to meet a variety of different people, and some of them are the type to attempt getting a discount or even an entire refund for the smallest of things that could easily be fixed if only they would use their mouth to communicate effectively instead of to argue. In this case, Karen thought she was going to win gold by conveniently complaining about her bathroom fan not working after she'd already checked out of the hotel. She approached the front desk clerk, OP, a…
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'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

Employees in customer service should be paid considerably more for the number of things they have to put up with on a daily basis… and minimum wage just isn't cutting it anymore. In this case, OP was working the front desk of a hotel, and described her experience with a Karen guest as the worst she'd ever had, and that's saying a lot, considering OP has been in the business for over seven years. This particular lady's arrogance outweighed anything that OP had ever encountered. Throughout Karen'…
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‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the h…
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