There are all kinds of people that go to hotels. And as a front desk manager, you never know the kinds of customers you're gonna have to deal with. From kind and respectful folk to absolute Karen and Kevins , it's really just the luck of the draw. In this story, the hotel employee had to deal with a pair of entitled guests. The middle-aged couple sported sour looks on their faces from the second they walked in, and the employee knew they would be difficult to please. He even went out of his way…

Serving customers is not always an easy task. However, you don't have to work in customer service to profit from the advantages that come with the position. For example, in the story that follows, the Original Poster (OP) talks about his experience with a demanding client who won't wait his turn to be serviced. OP works as a security guard at a well-known phone company in Dublin City Center. The Original Poster (OP) sets the scene by claiming that most staff members are reluctant to offer their…

Now, it's fair to say that Oreos TM are a fantastic snack. I really think that Oreos TM are one of the most essential pillars of Americana. Without Oreos TM where would we be? It's hard to say. Oreos TM are great, but, as satisfying as licking the middle out of each Oreo TM before putting the cookie part back in the Oreo TM packaging for your significant other to discover later, I can't go as far as saying that I'd accost a random stranger outside a grocery store in order to claim their Oreos T…

Retail is brutal for a number of reasons, but one of the worst is the fact that you get absolutely no respect from the public whom you're servicing. This is clearly evidenced by the audacity and sheer entitlement they feel in being able to bark orders at you and admonish you for “slacking” as if they're your boss. The thing is, when they're at their own job, they probably browse Reddit and spend ample time gossiping with their own coworkers but for some reason, these sorts of customers seem to…

Be careful what you wish for, Karen! If you're the type of person who sends a drink back at a drive thru, let's clarify a few things first, starting with what are you asking for. If it's a major modification to the menu or an innocent mistake, perhaps reconsider, especially if the line behind you lasts an eternity. This is not a Michelin star restaurant; it's a drive thru. Second of all, remember the old “you get what you get and you don't get upset” saying? That doesn't just apply to your kid,…

This call center worker has a really great idea for dealing with their most irritating customers . When you work in a call center, you deal with people from every walk of life, from youngsters to oldsters, from people who have worked customer service jobs before, to those who want their every whim catered to. People aren't calling for a friendly chat, either: they're usually having difficulties and want their issues fixed as quickly as humanly possible. These people are already at their whits'…

It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent. The story that follows proceeds to be told fr…

We should have the expectation as a society that it's ok to deny someone service for being impolite to staff. This might actually teach people to be respectful and treat other people with common decency rather than with abject entitlement. Of course, as with anything else, there are grey areas and blurred lines and you might just end up talking to some egotistical service manager who is having a bad day. Still, professional courtesy should prevail even if they're not giving you the same. This c…

We all know that bus people are way worse than plane and train people. Sure, there are always exceptions, and sometimes you end up on a plane next to someone who is acting like this is a bus. However, for the most part, bus people refuse to make room for other passengers even if the vehicle is clearly full. Bus people also love to talk on the phone for long stretches of time, as if there is no one else around. They love snacking on smelly food and not cleaning up after themselves. And they love…

Sure, desperate times call for desperate measures, but no one anticipated this level of desperation. It's funny to see where the choosing beggars of the world decide to reveal themselves online. It's often on online marketplaces, social media direct messages, and job site postings. However, regardless of what they want and regardless of where they post, these individuals have no self-awareness, too much confidence, or all of the above. The following collection of this week's top choosing beggar…

Is it ever acceptable for a customer to exhibit entitled behavior, also known as "Karen" behavior? You can argue different ways on this one, but in this story, the customer's behavior was unwarranted. When you pay for a service, such as electricity, Wi-Fi, dry cleaning, or any other service for that matter, you are obligated to pay in return. If you stop paying the company, you cannot expect them to continue catering to your needs, which is what the entitled customer in this story believes.

Some customers are so particular with their orders one has to wonder why they went to a restaurant in the first place. If you're going to be that difficult, it will be a much better use of everyone's time if you stay home and make your own food. Part of going to a restaurant means choosing from the options that have been presented to you (they call it a menu). It's one thing if you have an allergy or would like to make an easy adjustment to an order. However, it's quite another thing to request…

While working as a customer care representative is never fun, dealing with vacationers who think they deserve it all is an absolute nightmare. The story below is an account of a frustrated front desk clerk. The original poster (OP) dives right into the narrative without wasting any time setting the scene. It all began at around one in the morning when a haughty visitor made his way to the hotel reception to grab a towel for ‘his’ wife. He started screaming about the reportedly subpar customer s…

For some reason, the Karens of the world feel a sense of self-fulfillment when they bully everyone around them, stomping on the necks of every minimum wage worker that they can get their claws into. The unlucky few that get caught in the destructive path of a rampaging Karen often find themselves finding every desire to knock them down a few pegs, which is exactly what the gas station patron in our next story managed to pull off.

Some managers need to learn to have some patience. Not every issue is worth the time and energy to throw a tantrum and get on a high horse. There are often far more important things to be done and far more productive ways to channel any frustrations. But when has a manager ever listened to what we have to say over here at FAIL Blog? This manager certainly did not take our advice. She also clearly had some major anger management issues, considering that when she confronted a server about a hash…

There is nothing like watching a line-cutter get some much-deserved karma. As much as we'd like this kind of circumstance to be a regular occurrence, the reality is that these moments of justified comeuppance are few and far between. So when these rare but special moments do arise, we have to embrace them wholeheartedly and remember the feeling of warmth that we feel when entitled people feel the wrath of karma rearing its head. This thread was posted to Reddit's r/MaliciousCompliance subreddit…