What the customer wants, the customer gets. That's the rule of the land at one company, but this person's boss had them take that idea way too far. Companies make their employees go through the hiring process . They read their resumes, make sure they have a college degree, and reach out to references. Then, when that highly qualified employee actually does start their job, the company doesn't care about their qualifications one bit. It must be infuriating, especially for people who are talented…