Working at a call center that deals with computer support can be pretty tough. You get calls from all sorts of people throughout the day, and this employee has the stories to prove it. Once a customer gets transferred from customer support to him, his job in tech support allows him to access a customer's computer remotely to provide assistance on whatever they need. The guy who does this job has seen it all - from older customers who took 40 minutes just to set up a Gmail account to entitled cu…

The world of business isn't always fair. People would do whatever it took to succeed and build a name for themselves in the industry. That being stated, how would you react if your employers, who were strapped for cash, decided to offer you a fake promotion along with a pay cut? The story below is an account of a frustrated employee. The original poster (OP) had been employed by the same company for over a year. A few weeks ago, OP's managers approached him and said they would like to give him…

This is what happens when teachers are not paid fairly. It's no secret that your average teacher is forced to take on a number of tasks and responsibilities that go well beyond their job description and salary. The reality of the matter is that without their extra free labor, students and teachers alike will not have the proper materials for class to run smoothly. Naturally, this lack of fairness can lead to a whole lot of resentment from teachers who are taking way too much time out of their a…

You are typing away, your keyboard going clickety-clack as your fingers fly across the different buttons. When you look down, you notice that your keyboard is a little bit dusty. Hmmm, that's not right. You guess it's time to deep clean it. How do you go about it? Well, probably not the way this employee did. One tech support worker took to r/talesfromtechsupport after they got an unusual call regarding a printer. Apparently, the printer wasn't working, but it had been just before. So IT saunte…

It's always a good idea to make sure you're not messing with the guy who has access to all of the company's information at his fingertips… Otherwise, things could go pretty poorly for you—if the dozens of stories online on the subject are anything to go off of. This went doubly when that guy was also the one who implemented an all-encompassing Enterprise Resource Planning (ERP) software that is vital to the organization's continued functioning and existence, which he alone knows how to service…

Workplace politics can be just as challenging and taxing as your actual job. Workplace politics can sometimes make your job harder than it needs to be. Just imagine how much easier life would be if we could speak our minds without fear and conquer every obstacle as it comes along. A cynical IT worker describes a client interaction he had in the story that follows. The Original Poster (OP) has been working in the IT industry for a while now. His experience enables him to distinguish between genu…

If you've ever worked a job that relies on timesheets, you know how this goes… Management (usually of the upper variety) wants to keep better track of how and where staff are spending their time, they pressure staff to charge out more hours to jobs, trying to keep them from posting “unproductive” uncharged hours. Suddenly, clients are getting charged more hours, and therefor paying more, for services implement The really interesting thing about management wanting to better track

Large companies function like machines. The managers and employees are in charge of keeping the machine operating as efficiently and profitably as possible. But occasionally, people become so engrossed in their work that they lose sight of what needs to get done right now and what can wait. In the story below, a devoted IT worker has had enough of his supervisors' ridiculous expectations. Since the Original Poster (OP) has been employed by the same company for quite some time, he is familiar wi…

People get laid off all the time. Especially when you're over 40. See, companies like to hire new kids, fresh out of college, ones who will conform easily to policies, and accept jobs for way less pay. Then, the companies realize their mistake, and they pay dearly for it. Because these new hires have no idea what they're doing. They can't code, build prototypes, and make the customer happy. This senior programmer was laid off after new management swooped in and hired a new kid. The programmer k…

There's this thing that happens every now and again in organizations where someone, usually high up on the food chain, decides that everything—every decision, order, expense, or report—needs to pass across their desk. They do so severely underestimating the gravitas of what they've just requested, with little comprehension of just how many things they're going to be handling, dependent on their pen stroke to proceed. Of course, maybe not right away, but at some point, things are going to begin…

If you're in a line of work that frequently deals with emergency break-fix scenarios where you're effectively permanently on call and might be expected (or required) to spring into action at a moment's notice at any time, having an expectation set that you'll never work overtime doesn't really work. Yet, that doesn't stop petty managers from setting petty rules for their frontline staff who are handling these types of situations. But, to be fair, it's not as if they really understand the indust…

Handling payment between two companies is never easy business. Each company has its own regulations and policies regarding their money, it is often hard to manage even the most simple payment. Much like the companies in this Reddit story. The person who wrote this story (OP) is an employee in a tech company that supplies and installs tech equipment to other small companies. Their policy states that until the payment for the equipment is fully paid, the ownership of it remains in the hands of th…

When I was in middle school our school had an unfortunate naming convention for our school usernames that consisted of the first five letters of your last name followed by the first four letters of your first name. Naturally, my username was thus “DicksBra” and you can imagine how much fun we, being a group of 11-year-old boys had with that. Any time my username was required it was gleefully announced or entered to the tune of stifled laughter

Why does IT always get blamed? Employees always expect them to read minds, to predict the future… But they're humans with a lot on their plate, and they don't bow to snobby managers from various departments who are trying to cover for their incompetent employees. One such employee approached OP (who was working in IT) after she failed to receive emails. OP immediately began troubleshooting and found the problem relatively quickly. The issue was a rule that she had set up, and OP pointed her to…

IT people really have it hard out there. It is a genuine surprise how they manage to keep a civil conversation with people while having to fix their constant silly tech problems they could have fixed themselves in less them two minutes. Honestly, the term ‘Technophobic' has lost all meaning when you hear what people need help with. No ma'am, you are not technophobic, you are simply too lazy to learn. And why would you learn if all you have to do to fix your tiny problem is to call the IT person…

One IT employee resolved a huge financial issue for their company that left unchecked, would have resulted in fines amounting to millions. You would think that the employee would get rewarded, but remember, this is corporate we're talking about… Nobody ever gets rewarded for being a good worker. If anything, it's quite the opposite. Continue being a good little bolt in the machine, and you'll get some pizza. Gee, thanks, boss. People often blabber on about how 'Nobody wants to work these days',…