IT support teams usually thrive on order. This employee recalled an annoying story about workers who refused to open a ticket. Forget phone calls, emails, or surprise visits. He wanted a ticket, or it didn't happen. Enter chaos. A frantic email landed in his group inbox: 'Can't save files! See screenshot!' Attached was a picture of an 'access denied' error message. No details about the file's location, just a list of user IDs needing access. Well, great. Granting access wasn't exactly his and h…

To work in IT, you need an elephant's skin. This person recounted their struggles as an IT admin at a tiny MSP… and it wasn't pretty. A former colleague of theirs, known for poor judgment, left behind a ticking time bomb: a client's infrastructure in shambles. The server ran an obsolete operating system, backups were faulty, and crucial data was stored on the same drive as the vulnerable OS. The client, averse to upgrades, exemplified the "if it ain't broke, don't fix it" mentality, even when p…

Don't store important files in your email. There, I said it. The chances of something happening and them all getting deleted are slim, but never zero. This advice applies even more so if you are working in a company with a mail retention policy. These employees were furious when they learned from the IT guy that every email that was older than 2 years was gone, permanently deleted, and irretrievable. They had some important financial documents that they wanted to check out again, but alas, ther…

People working in technical support have seen a lot of funny cases over the years, and this case is definitely one to remember for the IT manager involved. OP was working for a large pub company based in the UK, in which their chief role was second-in-line support for retail applications. One client opened a ticket after an engineer had come and checked the facilities of their establishment, only to send out a faulty report, leading to the website displaying a facility that the establishment cl…