With its luxurious amenities, discerning clientele, and high expectations, managing a hotel can be a demanding endeavor, and oftentimes guests have no idea what really goes on behind the scenes. From unforeseen mishaps to logistical nightmares, there is no limit to the things that can go wrong in the realm of hotel management. We're talking maintenance, issues with staff, bigger issues with guests, weather conditions, or technology failures… there is not really a handbook that would cover it al…

Dodging Karens while working in the hospitality industry is an unattainable dream for optimists. After working with a wide variety of guests and their entitled attitudes, the word optimist disappears from your dictionary. In this case, OP was working the front desk at a hotel, enjoying her night when an unreasonable potential guest entered the lobby. The man, who we will dub Karen, asked OP for a room that night, and was told by OP that they would need to put a refundable $100 deposit on his ca…

People often wonder why booking a reservation online is cheaper than booking it in person at the front desk when you arrive, and if you haven't worked in the service industry, you most likely won't know that it actually isn't. You're gonna have to pay some online fees that weren't entirely apparent at first when you clicked on the page. Not to mention that booking through a third party is always going to cost you; if not in dollars, then in time. To put it lightly, online travel agencies are a…