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hotel-guest

‘You can't have breakfast until I say so’: Overworked hotel worker singles out guest who demands breakfast ‘on time’, allowing everyone else to eat breakfast early

‘You can't have breakfast until I say so’: Overworked hotel worker singles out guest who demands breakfast ‘on time’, allowing everyone else to eat breakfast early

Woe to those who deal with sneering customers, conniving hotel guests, and Karens. In other words, I salute anyone who works in the customer service industry, because you have to be tough as nails to tackle these kinds of entitled folk. As shared by u/anna12o, one hotel guest, who was, of course, a Karen, was making her life especially difficult, when it genuinely didn't have to be. You know those types of people who pay for something and then just assume that buys them a one-way ticket to be w…
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‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

When working at a hotel, you get to meet a variety of different people, and some of them are the type to attempt getting a discount or even an entire refund for the smallest of things that could easily be fixed if only they would use their mouth to communicate effectively instead of to argue. In this case, Karen thought she was going to win gold by conveniently complaining about her bathroom fan not working after she'd already checked out of the hotel. She approached the front desk clerk, OP, a…
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'The hotel staff saw everything': Guest enters hotel spa and takes another person's slippers, hotel staff show person security footage

'The hotel staff saw everything': Guest enters hotel spa and takes another person's slippers, hotel staff show person security footage

When spending time at a hotel, you allow yourself to comfortably leave things around, as you know that the hotel is being monitored by security cameras and staff at all times. Otherwise, you simply wouldn't pay to stay the night. In this case, OP was staying at a very expensive hotel, and when I say expensive, I mean that a standard room typically costs over $500 a night. So what happened to OP's slippers was kind of bizarre. OP was visiting the hotel spa, taking off his slippers and leaving th…
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'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

Employees in customer service should be paid considerably more for the number of things they have to put up with on a daily basis… and minimum wage just isn't cutting it anymore. In this case, OP was working the front desk of a hotel, and described her experience with a Karen guest as the worst she'd ever had, and that's saying a lot, considering OP has been in the business for over seven years. This particular lady's arrogance outweighed anything that OP had ever encountered. Throughout Karen'…
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‘You can’t stay here': Karen demands refund for hotel room she never booked, front desk clerk refuses, Karen changes her game plan

Working in the hospitality industry is painfully awkward at times, and oftentimes leaves you with a bitter aftertaste, pining for a vacation that would preferably last over a year. Karens are commonplace, and make your job much harder than it needs to be. In this case, a Karen approached OP when they were working Night Audit at a busy hotel, demanding to be checked in immediately, rolling her eyes at OP in the process. OP knew right away that something was off, and asked for Karen's full name a…
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