Working at the front desk, you get to see a lot of different guests in your lifetime. It's hard to keep up with the complaints that people have, it's ridiculous. Some people want a discount because the room wasn't the right temperature when they entered. Other people want a discount because you didn't smile enough. Then again, some people don't even want a discount, they just want to make you miserable. Honestly, I'm so glad my customer days are behind me… I don't know if I could put up with it…

It's not that getting put on hold is fun, but it's also not the end of the world. Wait a few minutes, or ask the person on the other end to call you back, simple as that. But there are Kens and Karens in the world who would beg to differ. They think that others would worship the ground they stomp on. On that note… One demanding guest was absolutely furious after they were told by an employee to wait a moment. The reason the employee (OP) couldn't talk was because they were working a short-staff…

When everyone at your job has a problem with you, the problem is usually… well, you. But other times, your workplace is filled with a lot of bad apples. That is what happened in this case for a hotel worker whose job title was assistant general manager. Her GM was out of town, so she was left in charge of the hotel. Only a couple of problems arose, and OP made sure to text her manager about them. She thought it was all good, but apparently, it was not. Her manager came back from his trip and ca…

What a world we live in where kindness is something we have to “sneak” into our place of employment. It takes a truly caring person to risk their job in order to do the kind thing—especially when it comes to the U.S. and its homeless population. Most of the rules and regulations go against helping a houseless person. You constantly see employees “shooing” away homeless people from their property as if they were nothing less than a rodent who wandered in. It's heartbreaking. But what are you sup…

What do you expect in terms of hospitality when you book an expensive 5-star hotel? You're usually paying upwards of $500 a night, so you would think they would provide the best of services. Especially if you get stuck in a bathroom! Things happen and precarious situations arise, we all know that's unavoidable in this place we call life. But it is how you handle these situations that gives you a top notch rating. When this woman got stuck in a 5-star hotel bathroom while vacationing with her bo…

Well, well, well, if it isn't the consequence of your mother's actions. Why is it that the older generation thinks it's fine to just steal from hospitality businesses? Like, yes, you're paying to spend a night or two there, but you're not paying to take home that wall art or tea kettle they put in there for your convenience. This Redditor's mom took it upon herself to leave the hotel with the a robe and crystal vase. She thought she'd get away with it too, if it wasn't for those meddling hotel…