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‘You can’t stay here': Karen demands refund for hotel room she never booked, front desk clerk refuses, Karen changes her game plan

Working in the hospitality industry is painfully awkward at times, and oftentimes leaves you with a bitter aftertaste, pining for a vacation that would preferably last over a year. Karens are commonplace, and make your job much harder than it needs to be. In this case, a Karen approached OP when they were working Night Audit at a busy hotel, demanding to be checked in immediately, rolling her eyes at OP in the process. OP knew right away that something was off, and asked for Karen's full name a…
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'I can't help you': Hotel guests demand front desk clerk update prepaid nonrefundable OTA reservation, clerk refuses

'I can't help you': Hotel guests demand front desk clerk update prepaid nonrefundable OTA reservation, clerk refuses

People often wonder why booking a reservation online is cheaper than booking it in person at the front desk when you arrive, and if you haven't worked in the service industry, you most likely won't know that it actually isn't. You're gonna have to pay some online fees that weren't entirely apparent at first when you clicked on the page. Not to mention that booking through a third party is always going to cost you; if not in dollars, then in time. To put it lightly, online travel agencies are a…
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