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‘Just because you’re on hold doesn’t mean we can’t hear you’: Employees share insightful industry hacks that customers aren't supposed to know

‘Just because you’re on hold doesn’t mean we can’t hear you’: Employees share insightful industry hacks that customers aren't supposed to know

When you start working in a new industry that you never worked in before, you inevitably begin learning how those industries actually work, and how little you knew about it as a customer. It is surprising how much information companies try to keep from their customers even though that information can often be extremely beneficial for them and sometimes even life-changing. That is why, once one starts working in a new industry and learns some tricks and hacks, they should share that information…
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