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'Her food [got] as cold as my Frosty heart': Karen insults a fast food manager, forcing them to double check her refund; ends up getting $4.13 instead of $12.99

When you work is customer service, sometimes it's easier to hook it up for a customer just to get rid of them. We all know that there's a certain leeway that managers are privy to extend to clients, but that of course is at their discretion. If all of the sudden a snarky Karen starts insulting the manager personally, things might not go as planned for their 'oh-so-important' refund.
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