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‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

It's not that getting put on hold is fun, but it's also not the end of the world. Wait a few minutes, or ask the person on the other end to call you back, simple as that. But there are Kens and Karens in the world who would beg to differ. They think that others would worship the ground they stomp on. On that note… One demanding guest was absolutely furious after they were told by an employee to wait a moment. The reason the employee (OP) couldn't talk was because they were working a short-staff…
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Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

If you've ever worked at the front reception of a hotel, you will have heard it all. From, ‘This is the first time I’ve ever been asked to do this', to ‘I have never heard of city fees’, people will say anything to convince you to let them off easy. The funniest, most ironic part of it all is they usually say something along the lines of, ‘I’ve traveled ALL AROUND THE WORLD, and I've never heard of such a policy'. Immediately you roll your eyes… If they really are so ‘well-traveled’, then this…
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‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

You pay, you get a room, simple as that, right? Sometimes, people go to elaborate lengths to get a room for free, and it seems as though this was one of those times. OP was working as a front desk clerk at a hotel when they were approached by a young man who came to check in for the night. He showed OP his ID, but it turns out, the room he had booked was not yet paid for. So OP told him that they had to pay up, leading to a very suspicious turn of events that led OP to believe that they might j…
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'No signed card, no room': Elderly lady refuses to sign registration card at local hotel, so front desk clerk refuses to check her in

'No signed card, no room': Elderly lady refuses to sign registration card at local hotel, so front desk clerk refuses to check her in

You know how it goes… Follow the policy, or you won't get a room. Apparently, not everyone got the memo. One elderly lady was staying at a hotel for quite some time following an operation she had at a local hospital, and the staff were happy to have her. They gave her free room service, a discount, great treatment, you name it… She got it all. But when the time came for her to reauthorize her card, she refused. Instead of signing a piece of paper and following the rules, she pulled the 'Don't y…
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‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace. She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you h…
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