When working at a hotel, you get to meet a variety of different people, and some of them are the type to attempt getting a discount or even an entire refund for the smallest of things that could easily be fixed if only they would use their mouth to communicate effectively instead of to argue. In this case, Karen thought she was going to win gold by conveniently complaining about her bathroom fan not working after she'd already checked out of the hotel. She approached the front desk clerk, OP, a…

Employees in customer service should be paid considerably more for the number of things they have to put up with on a daily basis… and minimum wage just isn't cutting it anymore. In this case, OP was working the front desk of a hotel, and described her experience with a Karen guest as the worst she'd ever had, and that's saying a lot, considering OP has been in the business for over seven years. This particular lady's arrogance outweighed anything that OP had ever encountered. Throughout Karen'…

Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the h…

With its luxurious amenities, discerning clientele, and high expectations, managing a hotel can be a demanding endeavor, and oftentimes guests have no idea what really goes on behind the scenes. From unforeseen mishaps to logistical nightmares, there is no limit to the things that can go wrong in the realm of hotel management. We're talking maintenance, issues with staff, bigger issues with guests, weather conditions, or technology failures… there is not really a handbook that would cover it al…

Dodging Karens while working in the hospitality industry is an unattainable dream for optimists. After working with a wide variety of guests and their entitled attitudes, the word optimist disappears from your dictionary. In this case, OP was working the front desk at a hotel, enjoying her night when an unreasonable potential guest entered the lobby. The man, who we will dub Karen, asked OP for a room that night, and was told by OP that they would need to put a refundable $100 deposit on his ca…

Working in the hospitality industry is painfully awkward at times, and oftentimes leaves you with a bitter aftertaste, pining for a vacation that would preferably last over a year. Karens are commonplace, and make your job much harder than it needs to be. In this case, a Karen approached OP when they were working Night Audit at a busy hotel, demanding to be checked in immediately, rolling her eyes at OP in the process. OP knew right away that something was off, and asked for Karen's full name a…

People often wonder why booking a reservation online is cheaper than booking it in person at the front desk when you arrive, and if you haven't worked in the service industry, you most likely won't know that it actually isn't. You're gonna have to pay some online fees that weren't entirely apparent at first when you clicked on the page. Not to mention that booking through a third party is always going to cost you; if not in dollars, then in time. To put it lightly, online travel agencies are a…