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'The GM was an unbearable human': Server takes as many customer orders as possible before quitting and walking out

One thing's for sure: there's no greater relief than quitting a bad job, especially when you already have another one lined up and ready to go. Everyone, at one point or another, has dreamed of doing this—preferably in explosive fashion. One day, walking and just letting your honest feelings fly before walking out —never to be seen again—while everyone is still sitting there stunned and processing what has just occurred.
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'We will never return': Waiter gets the chance to reply to Karen's one-star review about them

Some people want to be food critics with their reviews, but this person took it further by writing a very long message directly to a restaurant. When I worked retail, I always found it so delightful when customers would vow to never return to our restaurant. It was often that they'd come in during a rush, and then were shocked, stunned, and horrified, that they'd have to wait a whole 15 minutes for their meal. Bigger problems are going on in the world. But not to these people. Sometimes they'd…
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'You should be ashamed of yourself and embarrassed': Restaurant owner writes scathing response to Karen's 1-star review

The best part of managing or owning a business is that you're the master of your own destiny; success or failure rests primarily on your shoulders. The worst part of managing or owning a business is that you're always going to be at the whim of petty delusional customers who, for some reason, any reason, may at some point perceive that you've wronged them in some way, even if the result they're upset about is directly a result of their own actions. Still, they'll leave reviews and maybe even ma…
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'You were in no rush to help': Managers scapegoat server for entitled customer's kitchen complaints

It can be incredibly difficult and frustrating working in customer-facing roles where your managers refuse to face up and take accountability on behalf of the operation they are managing, instead throwing the lowest-level workers under the bus for things well out of their control. When you're an honest, well-intended person, it can take an unfortunate amount of time to realize that not everyone is wired to be honest and well-intended and that there are, in fact, people trying to take advantage…
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'You failed to pay me but I'm the bad guy?': Employee fired for complaining about a bounced paycheck from her employer

'You failed to pay me but I'm the bad guy?': Employee fired for complaining about a bounced paycheck from her employer

We all look forward to payday. Whether by direct deposit, check, or cash, depositing the hard-earned money and seeing your banking balance go up is extremely satisfying. You put in the grueling hours of work, so you deserve to finally be compensated. But has your place of employment ever failed to pay you? Or what about this: they gave you a check for the hours you put in, only for the check to bounce when you go to deposit it.
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'It cost his parents £50... [so] he was in trouble': Fast food employee gets payback against a band of disrespectful teens by 'accidentally' throwing away a prized possession

Usually once you've worked in the service industry, you learn how to be a good customer. Oftentimes, you'll learn how to respect your server, clean up after yourself, and generally be a half-decent human being while you're enjoying food at a restaurant. You'd think that it would be a natural reflex to be polite to the person handling your food supply, but for the disrespectful types, tormenting your server is a prize-winning sport.
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'I could not believe how perfect the timing was': Thai restaurant employee tricks customer in front of entire restaurant

'I could not believe how perfect the timing was': Thai restaurant employee tricks entitled customer in front of entire restaurant

No offense to this woman, but if you're in a super big rush , why are you stopping at a restaurant? We've all been there: you're out on the go somewhere, maybe between jobs or between meetings, and you suddenly get that rumble in your stomach. When you're hungry, every restaurant looks appealing. If you have an hour or two to spare, stopping into a sit-down dining establishment is a great way to have a break and refuel.
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'Several things happened that made us frustrated': Dining couple can't get through to waitress, internet divided about who was in the wrong

When you don't want fast food but also don't want to pay $35 for an entree, it might be time to head to a chain restaurant. The prices of everything these days have gone up to utterly comical levels. While looking to find a nice dinner at a spot in Manhattan, I found one place that looked stunning. Then, I took a peek at their menu to find that the cheapest item was an $18 appetizer of potato chips. Just let that sink in: nearly $20 for potato chips, as the cheapest menu item . I weep for the f…
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'But you’re advertising it': Customer requests holiday drink from coffee shop, barista refuses to make it because 'it's after Christmas'

'But you’re advertising it': Customer requests holiday drink from coffee shop, barista refuses to make it because 'it's after Christmas'

It must be difficult to be a barista if you don't like to make coffee. Or to be clear, it seems like some baristas look down on anyone who doesn't like their coffee black. They seemingly have a personal vendetta against the vast majority of coffee drinks who don't want their bean juice to be bitter and scalding. Lots of people love frappes or lattes or any number of blended coffee drinks, and this love is fueled by social media “secret menu” hacks. When social media was in its younger years, a…
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'YOU SHOULD BE SERVING ME': Bookstore worker on a coffee break accosted by raging Karen who thinks she works there

Karens have the uncanny ability to identify, single out, and berate people who work customer service jobs, accosting them with wanton fury regardless of whether or not they even happen to be working at that time—or are even employed by that place at all.
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'I went on foot': Fast food worker without a car sent home to shave, takes his time

Most entry-level and low-paying jobs have the uncanny ability to be consistently and overly pedantic about employee appearance. Especially when you're not even customer-facing, it's hard to believe that it's not more about their control over you than the actual appearance.
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'He prints out the receipt and... sees I left 10% [tip]': Waiter protests small tip after providing poor service to customers

'He prints out the receipt and... sees I left 10% [tip]': Waiter protests small tip after providing poor service to customers

It's time to dive into the tipping debate . Should you tip every time you eat at a restaurant? Many people, myself included, would say yes. It's not that we enjoy tipping, especially during these times of high inflation and being asked to tip for tons of services these days. But tipping is a necessity for waiters and waitresses, and it's a good feeling to reward someone who has done a good job taking your order and bringing you your food and drinks. But what if the waiters do a bad job ? What i…
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'I won't be in today and I won't be back': Restaurant worker quits 20 mins after the start of their shift with explosive text message to boss

When this restaurant worker was running late for their shift, their manager reached out to ask if they were coming in, probably not realizing that the simmering heat of anger that had been bubbling below the surface was about to boil over. After a series of unmet promises, unrealistic expectations, and even being cheated out of pay, this restaurant worker was more than happy to call it quits. The reason they were late to their shift in the first place was that they had actually been interviewin…
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'I'll make the quesadillas exactly as ordered, but you pay the dry cleaners': Cheap manager changes restaurant recipes, gets covered in molten cheese in front of his corporate bosses

'I'll make the quesadillas exactly as ordered, but you pay the dry cleaners': Cheap manager changes restaurant recipes, gets covered in molten cheese in front of his corporate bosses

A restaurant manager decided he wanted to cut costs on quesadillas, starting by using crepes instead of tortillas. That's probably because he had basically no real-world experience running a restaurant. Instead, he'd just taken a cooking course, then decided to cut costs at the restaurant in the quickest and easiest way he knew how: by making the food taste worst. Whether you're at a five star restaurant or a hole in the wall food shack, the quality of the food matters above all else. If your h…
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'I don't even get a chair': Restaurant manager won't let hostess sit following surgery

"Comfort equals laziness" is an attitude that is pervasive throughout certain industries, with the idea that a comfortable employee is an unproductive one and that relative comfort is somehow offputting, prompting employers in these industries to treat their workers with cynicism and hostility.
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'No other pizza place would do that for him': 30+ Customers who requested waiters bring them the weirdest food ever

'No other pizza place would do that for him': 30+ Quirky customers who requested waiters bring them the weirdest food ever

When you go out to eat at the same place over and over again, it's often because you love everything about the restaurant. Maybe it's a pizza parlor with red booths and perfectly crispy pizza. Or perhaps you enjoy a quiet fancy restaurant where the appetizers are delectable and the conversations last for hours. However, some people enjoy going to the same restaurant on repeat for another reason—they've “taught” the staff members exactly how they like their food to be prepared . Whether these cu…
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