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'I was laughing': Lazy DIY customer complains to management about an exemplary hardware store employee after ignoring 80% of his advice on a project, gets called out

Internet tutorials make DIY projects look like a walk in the park. Watching a sped-up video of a professional woodworker dismantling, staining, and rebuilding a piece of street furniture makes upcyclers green with envy, but whenever an amateur grabs the same set of tools, most people realize they're all thumbs.

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