All too often in life, it's the people who are the most commanding of respect who are the least deserving. You can spot these wanna be types of “leaders” from a mile away and within moments of meeting them. They'll usually be the one swaggering around with a a puffed up chest and a massive chip on their shoulder trying to make themselves bigger than they actually are. Of course, being in any position where you're subordinate to one of these people is going to be a nightmare, as they'll do anyth…

While all customer service is tough due to the challenging task of dealing with the unpredictable members of the public, delivery drivers have it particularly rough, owing to the fact that they have to consistently interact with these same people whose absurd entitlement is amplified by the proximity of their homes. If you thought that Karen was a doozy to deal with at the customer service desk at Home Depot, just wait until you see how she treats the poor bloke who has to deliver something rig…

A Karen calls an arts and crafts store and demands a pizza… No, this isn't a punchline for a joke—but everyone who has worked in restaurants or retail wishes that it was. These workers have seen their fair share of wild demands and demanding wild persons—and it only takes one screaming customer meltdown in the lobby of your establishment to make you reconsider your entire line of work. But at least in person, most people have the good graces to behave politely, but phone conversations and email…

It turns out they had a choice after all…. The bounds of any authority are limited, but that doesn't stop those wielding it from consistently overestimating where those limits are. And, when you're the assistant manager of a pizza place, the bounds of your authority are probably much less than you think… Your power in that position isn't unchecked—it's not like you're the United States Secretary of Defense or anything. Still, as always, where there exists a single shred of power, there is someo…

Being a delivery driver is not an easy job. Sure, even hearing the phrase ‘pizza delivery guy’ paints a pretty clear picture in your mind of the stereotypical driver but that's all it is, a stereotype. In reality, delivery drivers are often tasked with excessively large volumes and clients to deliver to so there's often little margin for error or for anything to go sideways. But when your job consists of being on the move constantly driving through traffic in order to interact with completely r…