This is one of those rules that is so obtuse, it hurts your head to think about. Every job has some rules that make no sense. But some jobs, particularly retail work , have rules that are jaw-droppingly inane. This is especially silly when it comes to the "customer is always right” types of rules. Because, as it turns out, the customer is not usually right at all, so why should they get to determine the rules? For example, if you want your store to close at 2AM each night, you should have a rul…

This customer has a life hack to get into any store . All you have to do is take a little initiative. What could go wrong? U/Sparrowmoss shared this wild story of customer entitlement . Some customers take deep offense to stores being closed, or having hours of operation in general. If the customer can't get that random item at 10:59pm, they'll insist that the store is in the wrong. It's not the employee's fault that customers procrastinate so badly that they intend to shop at a store that's cl…

Customers do not care about what time the store closes , they just want their food. As the employee, you just have to enforce the rules your bosses tell you. If the store closes at 9PM, you have to shut the doors right then, but some customers will still try to squeeze in the door and do a last minute shopping spree. It always surprised me when I worked retail that customers would act like that. I understand the frustration of really needing a product, and then that store locks the door in your…

A restaurant being closed has never stopped this woman from demanding pizza . I have never understood why customers will insist on being served at establishments that are closed for the day. You can say to them, “Hey we're actually closed,” and they'll cut you off mid-sentence to start the order. It's like they didn't even hear you! They've come for their food, and they can't imagine leaving without it. When I worked in fast food, this happened every time I closed. As we shut the lights off ins…

Waitstaff have to deal with wild customer interactions constantly, like this woman, who just didn't understand why she had to take her food to go.

No sympathy, zero tolerance. Perfection.