Customer service work can be difficult at times. The old adage ‘the customer is always right’ can reach unprecedented heights, depending on the circumstances and parties involved. The story that follows is an account of a customer service representative. The Original Poster (OP) was involved in asset finance, namely with regard to land and cars. But in an effort to find a solution, he chose to bring up the issue with his management after encountering an angry client who refused to abide by the…

Instead of under-promising and over-delivering, one company found themselves doing the exact opposite. Truly, this company sounds like a hot mess. Just ask u/SchalkLBI, a software developer who suddenly found themself with a ton of responsibility for low pay. How low was this pay? It was just $1000 per month, and the software developer had to commute for four hours every day to get to work. Commuting two hours each way on an intern salary? That's tough. This developer writes that they stuck aro…

As long as this person got their instructions in writing , they were happy to break a website. As a developer, you're usually doing the exact opposite. But when pushed too far, this person just shrugged their shoulders and did as they were instructed. Having a nepo-baby as a colleague can cause friction in any workplace. A nepo-baby (also called a nepo-hire) is the boss's relative---someone who is near and dear to your boss, but who isn't really qualified to hold their job. In this case, the CF…

Those working in customer service know what it feels like to work a lot for a little.

In most companies, you need to fight tooth and nail to get a good raise. You're not going to receive a big fat check inside a fancy envelope engraved with your initials, accompanied by a note that congratulates you on a job well done. No, managers aren't that nice. Instead, you're going to have to come up to them with a list of metrics (which they already have) that prove you are worth something. Then you'll need to ramble a bit about how much you appreciate your job, how amazing they are, and…

If you've ever worked at the front reception of a hotel, you will have heard it all. From, ‘This is the first time I’ve ever been asked to do this', to ‘I have never heard of city fees’, people will say anything to convince you to let them off easy. The funniest, most ironic part of it all is they usually say something along the lines of, ‘I’ve traveled ALL AROUND THE WORLD, and I've never heard of such a policy'. Immediately you roll your eyes… If they really are so ‘well-traveled’, then this…

Ungrateful bosses are a dime a dozen, and even more than that when you are working in customer service in retail. The turnover rate is high, employee satisfaction is low, and if you got a penny for every Karen you've crossed paths with, you would be so rich you wouldn't need a job. But life isn't all rubies and roses, or however you say it. You won't always love your job, let alone your boss. This employee had been working non-stop weekends and giving her all to her company, but it was not enou…

The IRS are not the ones to mess with. Every American has to bend to the IRS's will. They're the ones who require us to do taxes every single year. Sometimes they'll randomly audit you --this happened to me during one year where I made under $35k, which I honestly found hilarious. Surely they could've found a billionaire to audit and rake in that sweet sweet cash, but they really wanted a little more extra moolah from people like me. That's life in America , though. You may not enjoy it, but wh…

Why be loyal when you can just quit? One employee gave their all to a company that had no intention of completing the yin with yang, and that lack of intention showed up in their refusal to pay for the employee's car repairs. Why would a company pay for their employee's car repairs, you ask? It's a fair question. Let's start at the beginning. OP was working as an IT project manager in Korea for an SMB. As the point of contact for the majority of the division's clients, OP had to travel a lot by…

Entry-level positions should never be expected to be available to clients 24/7– that's the work of upper management jobs who send one email a day and make a quarter million (+) per year. Life's all about balance, and when your work-life balance is disrupted, company hierarchies can get challenged...

Companies that thrive on shady dealings rarely pay the price. But when a business is being sketchy and ripping off their customers, it feels pretty dang good to see it all go up in flames, watching them get exactly what they deserve. In this case, a lab technician for a scammy company gave his boss a taste of his own medicine instead of helping them pick up the pieces after their skullduggery schemes backfired.

It's quite something when incompetent leadership and management destroy initiative and morale. In this case, OP was working at a job that required a lot of communication and coordination. Often, a lot of things required from them were time-sensitive. The employees all had a work phone, which they would use for work calls outside of work hours, as well. One day, the company decided to forbid its employees from using their work phones outside of work. They would use scare tactics to make sure the…