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'Congratulations, you played yourself': Day spa customer requests entourage be allowed to photograph her, regrets hasty decision to cancel

This person had a strange request for her salon , and the salon wasn't happy to hear about her plans. If you want to antagonize your hairdresser before your cut, that's your prerogative, but it's not the brightest idea. You're at the salon to get a nice haircut, something you probably can't do as nicely on your own. The hairdresser has immense power over you as they cut your hair---they can make you look amazing, goofy, or somewhere in between. No one goes to a hairdresser wanting a bad haircut…
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Client disregards advice resulting in faulty $10k order of embroidered company t-shirts: 'Have fun refunding a $10k order!'

This is something that comes up now and again that anyone offering specialized services to clients will certainly resonate with. It's amazing how often a person or an organization will pay for services, products, and the expertise that comes along with them, only to refuse to accept the advice that they're paying for. And with ego-fueled hubris, they suddenly decide that they know what's best. The old adages might tell us that “The customer knows best” and that "The customer is always right in…
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Customer leaves negative review on car dealership after they try to scam him, leading employee to beg customer to take the review down: ‘I am going to be fired’

Customer leaves negative review on car dealership after they try to scam him, leading employee to beg customer to take the review down: ‘I am going to be fired’

How hard is it to maintain a business that actually operates according to the law, and does not try to scam their customers? Is scamming customers even worth it? You would think it would have been much better to secure a deal that works for both parties than to lose customer after customer once they realized they were being scammed. Take the car dealership from this Reddit story as an example. After a customer (OP, original poster), inquired them about a car deal, he quickly realized the deal h…
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Nightmare Karen Client Begs Her Ex-Account Manager for Free Service a Year After Canceling, Claiming He Owes it to Her ‘Because of Many Years of Friendship’

"Pfft, bye Felicia"
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Client humbles micromanager in front of entire team after micromanager tries to teach staff member a lesson in business etiquette

Client humbles micromanager in front of entire team after micromanager tries to teach staff member a lesson in business etiquette

Customer service work can be difficult at times. The old adage ‘the customer is always right’ can reach unprecedented heights, depending on the circumstances and parties involved. The story that follows is an account of a customer service representative. The Original Poster (OP) was involved in asset finance, namely with regard to land and cars. But in an effort to find a solution, he chose to bring up the issue with his management after encountering an angry client who refused to abide by the…
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'I quit and they lose the contract': Overworked software developer given massive projects, agrees to lie to clients

'I quit and they lose the contract': Overworked software developer given massive projects, agrees to lie to clients

Instead of under-promising and over-delivering, one company found themselves doing the exact opposite. Truly, this company sounds like a hot mess. Just ask u/SchalkLBI, a software developer who suddenly found themself with a ton of responsibility for low pay. How low was this pay? It was just $1000 per month, and the software developer had to commute for four hours every day to get to work. Commuting two hours each way on an intern salary? That's tough. This developer writes that they stuck aro…
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'He had no idea what he was doing': Nepo-baby's "brilliant idea" causes website to break

'He had no idea what he was doing': Nepo-baby's "brilliant idea" causes website to break

As long as this person got their instructions in writing , they were happy to break a website. As a developer, you're usually doing the exact opposite. But when pushed too far, this person just shrugged their shoulders and did as they were instructed. Having a nepo-baby as a colleague can cause friction in any workplace. A nepo-baby (also called a nepo-hire) is the boss's relative---someone who is near and dear to your boss, but who isn't really qualified to hold their job. In this case, the CF…
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40 Customer Service Memes for Overworked Employees on a Budget

40 Customer Service Memes for Overworked Employees on a Budget

Those working in customer service know what it feels like to work a lot for a little.
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‘You’re not getting a raise': Boss refuses to level employee's salary with other team members who are making $20,000 more than them

‘You’re not getting a raise': Boss refuses to level employee's salary with other team members who are making $20,000 more than them

In most companies, you need to fight tooth and nail to get a good raise. You're not going to receive a big fat check inside a fancy envelope engraved with your initials, accompanied by a note that congratulates you on a job well done. No, managers aren't that nice. Instead, you're going to have to come up to them with a list of metrics (which they already have) that prove you are worth something. Then you'll need to ramble a bit about how much you appreciate your job, how amazing they are, and…
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Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

If you've ever worked at the front reception of a hotel, you will have heard it all. From, ‘This is the first time I’ve ever been asked to do this', to ‘I have never heard of city fees’, people will say anything to convince you to let them off easy. The funniest, most ironic part of it all is they usually say something along the lines of, ‘I’ve traveled ALL AROUND THE WORLD, and I've never heard of such a policy'. Immediately you roll your eyes… If they really are so ‘well-traveled’, then this…
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‘I’m not coming in': Employee gets fired for refusing to come in on her day off, despite not agreeing to extra shifts

‘I’m not coming in': Employee gets fired for refusing to come in on her day off, despite not agreeing to extra shifts

Ungrateful bosses are a dime a dozen, and even more than that when you are working in customer service in retail. The turnover rate is high, employee satisfaction is low, and if you got a penny for every Karen you've crossed paths with, you would be so rich you wouldn't need a job. But life isn't all rubies and roses, or however you say it. You won't always love your job, let alone your boss. This employee had been working non-stop weekends and giving her all to her company, but it was not enou…
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'They just put themselves in a world of pain from the IRS': Employee deletes all of client's data per their request, then plays the waiting game

'They just put themselves in a world of pain from the IRS': Employee deletes all of client's data per their request, then plays the waiting game

The IRS are not the ones to mess with. Every American has to bend to the IRS's will. They're the ones who require us to do taxes every single year. Sometimes they'll randomly audit you --this happened to me during one year where I made under $35k, which I honestly found hilarious. Surely they could've found a billionaire to audit and rake in that sweet sweet cash, but they really wanted a little more extra moolah from people like me. That's life in America , though. You may not enjoy it, but wh…
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‘Management finally caved in’: Management refuses to pay for loyal employee's car repairs until company goes down in flames, then employee quits

‘Management finally caved in’: Management refuses to pay for loyal employee's car repairs until company goes down in flames, then employee quits

Why be loyal when you can just quit? One employee gave their all to a company that had no intention of completing the yin with yang, and that lack of intention showed up in their refusal to pay for the employee's car repairs. Why would a company pay for their employee's car repairs, you ask? It's a fair question. Let's start at the beginning. OP was working as an IT project manager in Korea for an SMB. As the point of contact for the majority of the division's clients, OP had to travel a lot by…
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‘GREAT! I don't want to work after hours': Beancounters nearly lose $100,000+ after abandoning clients after hours because they corners on company phones for tech support staff to save $50/month

Entry-level positions should never be expected to be available to clients 24/7– that's the work of upper management jobs who send one email a day and make a quarter million (+) per year. Life's all about balance, and when your work-life balance is disrupted, company hierarchies can get challenged...
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'I found a better job and quit': Lab technician forced to work in the call center after their entire staff quits, gets payback by transferring angry customers to his swindling manager's office line

Companies that thrive on shady dealings rarely pay the price. But when a business is being sketchy and ripping off their customers, it feels pretty dang good to see it all go up in flames, watching them get exactly what they deserve. In this case, a lab technician for a scammy company gave his boss a taste of his own medicine instead of helping them pick up the pieces after their skullduggery schemes backfired.
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'You can't use your work phone unless you're on the clock': Company suffers drop in production following employees' conformance to new guidelines, HR fails to mediate

'You can't use your work phone unless you're on the clock': Company suffers drop in production following employees' conformance to new guidelines, HR fails to mediate

It's quite something when incompetent leadership and management destroy initiative and morale. In this case, OP was working at a job that required a lot of communication and coordination. Often, a lot of things required from them were time-sensitive. The employees all had a work phone, which they would use for work calls outside of work hours, as well. One day, the company decided to forbid its employees from using their work phones outside of work. They would use scare tactics to make sure the…
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