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cancellation fee

‘I don’t care about your policy': Guest checks into hotel for 45 minutes, then leaves, demanding a full refund which employee refuses

‘I don’t care about your policy': Guest checks into hotel for 45 minutes, then leaves, demanding a full refund which employee refuses

Hotel disputes aren't uncommon, and dare I say it's usually the guest who starts them? Imagine working your shift, minding your own business, when a guest comes right up to you and demands a full refund because they are in fact, leaving now. The thing is, you just checked them in, 45 minutes ago. You know you can't give them a refund… It's against the hotel's policy. On the other hand, you don't really want to start an argument, and anyway, it's late. What would you do? Well, this front desk wo…
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‘Suit yourselves…’: Hotel refuses to waive cancellation fee for guest during popular eclipse event, resulting in hotel's major money loss

‘Suit yourselves…’: Hotel refuses to waive cancellation fee for guest during popular eclipse event, resulting in hotel's major money loss

Although, understandably, some policies can't be changed or eased, there should always be room for consideration. Sometimes, even though on paper the policy makes total sense, certain cases prove that there can be exceptions from time to time. Much like the case in this Reddit story. OP (original poster), booked a hotel room a year in advance for next week, which happens to have a solar eclipse event that is highly anticipated. Because of that, when OP booked their room, the room was practicall…
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