This call center boss is really tired of metrics. At many companies, it's clear that leadership values the numbers over their customers and employees. The numbers don't lie, after all, but just looking at the numbers in a vacuum isn't always enough. This place is a great example of that. Some higher-ups who have probably never even talked to their employees looked at their call times. They decided that the calls were taking too long. Why that would be an issue at a call center is beyond me. I m…

You want phone calls? You got phone calls . That's totally fine by this overnight worker, since they usually barely call anyone during their shift anyway. As an employee, you may see the CEO of your company just a few times. Often, you'll be introduced to the CEO when you first start at the job, so it's important to make a good impression. After all, depending on your position and the size of the company, you may just never see them again after that. Most of us just don't work one-on-one with C…

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…

Every lateness at this company equals one point… and if you gain enough points, you'll be fired. This employee took their system to heart, and decided they couldn't risk gaining any more points. Anxious people will completely understand this story. The employee explains how they were under a minute late, yet still received a point for being “late.” The computer systems don't care if you're one second late or five minutes late, it's all the same to the employer. So then the employee decides to b…

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…