cable

Favorite

Kind Customer Service Guy Solves Widow's Nightmare of a Bill

For all the terribly inconvenient calls we've had with cable and internet providers, it's encouraging to see a person go the extra mile to effectively help someone who needs it. You hope your customer service rep is like this. Just kinda feels nice to see some interpersonal understanding, in a wholesome sort of way.

Sad customer service phone call emotional cable bill story money - 8940037
View List
  • -
  • Vote
  • -
Favorite

Engineer Gets Back At Lazy Evil Cable Corporation With Act Of Vengeful Generosity

He went FULL Robin Hood mode on this. Sounds like the neighbors didn't have any complaints. Revenge is a dish best served free to all the neighbors in this glorious revenge story. 

customer service revenge technology awesome cable win - 7972357
View List
  • -
  • Vote
  • -
customer service comcast cable prank - 8438095360
Via Elliott
  • -
  • Vote
  • -

Here’s yet another reason to join the cord-cutting revolution.

A man in Spokane, Washington was surprised to find out that Comcast had changed his name from Ricardo Brown to “a**hole” Brown on his most recent bill.

He and his wife Lisa had been trying to cancel their cable subscription with the company, which should have been a very simple process.

But it was not.

They first reported the issue to consumer advocate Christopher Elliott, who wrote:

Instead of complying immediately, a representative escalated her call to a retention specialist, who tried to persuade her to keep the cable service and sign a new two-year contract.

His wife said she was not being rude, but the Comcast customer service agent decided to get back at them for not taking the offer in the most passive aggressive and childish way possible.

Elliot spoke with a Comcast rep who eventually apologized.

“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

The company also promised to fire the employee responsible and has offered to both waive the $60 cable cancellation fee (how generous) and provide a refund of their two years of cable service.