Malicious compliance can quickly get ugly and lead to you getting fired… if you're not careful. This employee made sure he had a long paper trail to cover his own tracks when the inevitable ‘You’re fired' meeting arrived. He made sure he had someone to point the finger at, and in this case, it was his boss, who didn't hesitate to throw him under the bus when HR got involved. The employee worked at a call center that had a ticketing system they used to escalate cases to different teams. Sometime…

Bizarre bureaucratic barriers and fees are no basis for good customer service — no matter how expertly you hide behind them.