bill

For all the terribly inconvenient calls we've had with cable and internet providers, it's encouraging to see a person go the extra mile to effectively help someone who needs it. You hope your customer service rep is like this. Just kinda feels nice to see some interpersonal understanding, in a wholesome sort of way.

Feels good when someone's crappy behavior is rewarded with a fitting punishment. In this case, two rude dudes who overstepped their bounds got a talking to and left with the massive bill they created. Sometimes employees get their own petty revenge on terrible customers, but this one came down from their own boss.

Sometimes we wonder if legislators are out of touch.