Sometimes people come into a store ready to start swinging. When this customer called this business a scam, the owner chose to respond with some convincing aspects of the whole story that were left out of the original review. Business owners tend to put a staggering amount of time and energy into responding to negative reviews, like this person who left a one star review and was met with justified condemnation.
anger
We're not exactly sure what compels people to think they can get away with demanding stuff for way below asking price, then turning around and being super verbally abusive. But there sure are a whole lot of people out there who think that's totally cool and normal. And honestly, it's not cool. At all.
At least they didn't stick around and waste more tax-funded man-hours trying to resolve the most idiotic road rage incident we've ever heard of. If you ever find yourself in this situation and are considering calling the cops, please consider calling a therapist instead. Holy crap. If you wanna read about some more idiots interacting with cops, here's this.
These folks would describe themselves as quiet or reserved. However, that doesn't mean there cannot be a "last straw." Whether it's awful customers, incompetent coworkers, or totally uncalled-for behavior, this is the stuff that made extra-sane people flip their lid.
Via Digital Trends
The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia.
