Well, which one is it? Useless or essential to the business? Contrary to what some managers believe, you don't get to have it both ways. If you treat your staff poorly, they're probably not going to have your interests—or the interests of the business—close to heart. Conversely, treating staff with decency and giving them agency will help you maintain a thriving and successful business. No one likes to have their hand held, no one likes to be micromanaged, and certainly, no one is going to reac…