Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.
customer service
On Facebook, customers sometimes get angry. Really angry. When that happens, it's necessary to call in the big guns. Enter, We Hope That Helps, the customer service agency that doesn't take s**t from anybody. To customers everywhere: you'll take your product and like it.
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Via Elliott
Here’s yet another reason to join the cord-cutting revolution.
A man in Spokane, Washington was surprised to find out that Comcast had changed his name from Ricardo Brown to “a**hole” Brown on his most recent bill.
He and his wife Lisa had been trying to cancel their cable subscription with the company, which should have been a very simple process.
But it was not.
They first reported the issue to consumer advocate Christopher Elliott, who wrote:
Instead of complying immediately, a representative escalated her call to a retention specialist, who tried to persuade her to keep the cable service and sign a new two-year contract.
His wife said she was not being rude, but the Comcast customer service agent decided to get back at them for not taking the offer in the most passive aggressive and childish way possible.
Elliot spoke with a Comcast rep who eventually apologized.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
The company also promised to fire the employee responsible and has offered to both waive the $60 cable cancellation fee (how generous) and provide a refund of their two years of cable service.
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Via Sweetlethargy
WARNING: This video is a bit long, and might send you into a frothing fury. Fair warning.
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If you've ever worked in retail or the service industry, you may notice yourself slipping in and out of the sing-songy "customer voice" that, on one hand makes you seem approachable and less miserable, but on the other hand, makes you seem less like a person with thoughts and feelings. Here's some more of Tumblr on infuriating, entitled customers.
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People that take the time and energy to leave fake bad reviews are the absolute worst. Just picturing someone putting in the extra effort to try and make someone else's life more miserable can get the blood boiling. Fortunately, this restaurant owner handled the situation in glorious fashion.
Via andrew mora
Warning: If you are this kind of customer, no one likes you and you should stop forever.
