By kinstephen
customer service
Via Uproxx
Ben Edelman is a Professor at Harvard who works in fraud consultation on the side. And clearly, he has WAY too much time on his hands.
Via andrew mora
Warning: If you are this kind of customer, no one likes you and you should stop forever.
Via Elliott
Here’s yet another reason to join the cord-cutting revolution.
A man in Spokane, Washington was surprised to find out that Comcast had changed his name from Ricardo Brown to “a**hole” Brown on his most recent bill.
He and his wife Lisa had been trying to cancel their cable subscription with the company, which should have been a very simple process.
But it was not.
They first reported the issue to consumer advocate Christopher Elliott, who wrote:
Instead of complying immediately, a representative escalated her call to a retention specialist, who tried to persuade her to keep the cable service and sign a new two-year contract.
His wife said she was not being rude, but the Comcast customer service agent decided to get back at them for not taking the offer in the most passive aggressive and childish way possible.
Elliot spoke with a Comcast rep who eventually apologized.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
The company also promised to fire the employee responsible and has offered to both waive the $60 cable cancellation fee (how generous) and provide a refund of their two years of cable service.
