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'Out of touch with reality': Customer tries to order 800 pieces of chicken and 5 sheet cakes with zero advance notice

Poor planning on your part doesn't constitute an emergency on my end, as a wise person once said. That won't stop some people from doing that anyway, as this bakery worker was surprised to discover. While event planning, there's a lot to consider. Who should be invited? Where will the venue be? What kinds of decorations will we need? And of course, what will everyone be eating? That last one is pretty important. Having quality food can make or break an event. I'm sure we all remember a wedding…
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‘He threw the laptop on the ground’: Employees Share Most Amusing Customer Encounters at Work

‘He threw the laptop on the ground’: Employees Share Most Amusing Customer Encounters at Work

Customers are super amusing… some of them will assume you can give them stuff for free, while others think they can talk to you however they like because their mother told them that they were 'very special'. Customer service is the worst, and you really get to see another side to humanity that you might not encounter on your regular day-to-day basis. It's no surprise that most of the world's population isn't the greatest, but sometimes you do meet some pretty awesome folk. Below you'll find a h…
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'He changed everything that made the business successful': New game store owner prevents regulars from renting gaming room, resulting in massive customer loss

'He changed everything that made the business successful': New game store owner prevents regulars from renting gaming room, resulting in massive customer loss

Many people who take over a business like to make drastic changes to it in order to assert their new ownership over it. Mostly those changes come with the claim that they want customers to notice that the ownership has changed and that ‘there is a new sheriff in town’. The main problem occurs when they make massive changes to an already successful business, without taking into account the thoughts and feelings of all the regular customers who already loved the business as it was. Then those own…
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27 Retail Memes for Customer Service Workers Who Are Checked Out

Working in the retail and customer service industry is not for the faint of heart. One minute you're helping a sweet old lady find the perfect pair of shoes; the next, you're dealing with a Karen who's demanding to speak to the manager. And returns are a whole other adventure. It's like some people think the store is their personal rental service. Despite the challenges, there's nothing quite like the satisfaction of helping someone find exactly what they're looking for...or maybe it's just...
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‘Just go…’: Employee kicks entitled customer out after they refuse to leave at closing time

‘Just go…’: Employee kicks entitled customer out after they refuse to leave at closing time

It takes an absurd amount of patience and tenacity to work in customer service as at times it really seems like the clients are out to get you. However, as any seasoned customer service professional will tell you (from experience, of course), there is no one in the world worth jeopardizing your job for. The next story comes from a frustrated worker who is eager to get home. The Original Poster (OP) is a convenience shop employee who closes shop at precisely ten o'clock every night. But on this…
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‘Her manager called the next day, profusely apologizing’: Customer gets back at retail employee for refusing to help her 30 minutes before store closing time

‘Her manager called the next day, profusely apologizing’: Customer gets back at retail employee for refusing to help her 30 minutes before store closing time

Let's get the record straight on this issue. If a store's closing time is at 7:00 pm, the employees can stop accepting customers no earlier than 6:50 pm. Even if there are annoying customers that come in 15 minutes before you close, and take their sweet time, you have to be loyal to the closing time that is known to the public. You can't just decide to close 30 minutes earlier just because you feel like it. Much like what the employee in this Reddit story did. A customer came into the store wit…
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‘They left me all alone’: New hire abandoned during rush hour, then gets blamed by management for low sales

Being the newest employee is never easy. There is so much to learn and you constantly feel like you have to prove yourself with every step you take. The one thing that can make that experience a little bit more tolerable is the people you work with and the way they help you settle in. If those people are not there for you the way they should be, it makes the onboarding a lot more difficult. The employee in this Reddit story did not have the easy onboarding he wished for. Two weeks into the job,…
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‘I know inflation is crazy, but this is nuts’: Duo spending $1,300 on groceries every month scores 32+ tips from frugal altruists

Watching the grocery store cashier ring up your food items, makes every working-class shopper rethink that second box of gourmet cookies. As the receipt tallies your haul of hunted and gathered groceries, it's hard not to think of those days when a family of four could live off of a $20 grocery store run for a whole week– nowadays, $20 gets you a box of lettuce, 12 eggs, and a cluster of bananas (if you're lucky).
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'He was the type to always blame us': Store greeter caught on camera giving his coworkers orders

'He was the type to always blame us': Store greeter caught on camera giving his coworkers orders

These coworkers just couldn't get along with their store's greeter. You'd think that as a greeter, you'd have to have a sparkling personality, or at least be pretty easy-going. Greeters are placed at the front of big chain retail stores to say hello to each shopper who enters. They can point shoppers toward the right sections of the store, and many of them check receipts as customers are exiting the store. A lot of times, these positions are given to older workers. That way they can sit down an…
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Cellphone store manager uno-reverses a toxic boss, quitting immediately after receiving an empty threat: ‘Never turned back and never felt better’

It may seem trite to some, but there's a certain point in every employee's life when their fragile work/life balance begins to crumble around them and it starts becoming clear that happiness is more important than money. Whether you're a seasoned C-level at a company or a lowly intern, some jobs just simply aren't worth the emotional damage every day. Sure, we all want to put food on the table, but at what cost? Some of us just need a win… Like the guy in our next story…
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'I made sure she didn't get any commission': Casually dressed customer returns to high-end store and humbles employee after being refused service

'I made sure she didn't get any commission': Casually dressed customer returns to high-end store and humbles employee after being refused service

We're always told, 'Don't judge a book by its cover', but that doesn't deter people from judging people based on how they look anyway. This sales rep made the mistake of her life when she refused a casually dressed customer service. OP was walking by a designer store when she noticed a cool backpack that caught her eye. She went inside and asked one of the employees if she could bring it out so that she could take a closer look before purchasing it. The sales rep basically scoffed at her and to…
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‘I was really taken aback…': Lady tries to take another shopper's coupon, shopper refuses to hand it over

‘I was really taken aback…': Lady tries to take another shopper's coupon, shopper refuses to hand it over

I like a good coupon as much as the next person, but I won't go to drastic lengths to get one if you know what I am. This lady, on the other hand, was so entitled to other people's property, that she was more than happy to go to said lengths. What happened goes as follows… OP went shopping for some scent pods and was rudely interrupted by another shopper, who we'll call Karen (because it fits). OP's coupon was sticking out of her purse, and Karen had taken notice after keenly having scanned the…
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‘We had to close the store before Christmas’: Local school organizes toy store for families in need with substantial discounts, new customer base ruins it for everyone

‘We had to close the store before Christmas’: Local school organizes toy store for families in need with substantial discounts, new customer base ruins it for everyone

Good deeds are a dime a dozen, but this school really gave it its all so that kids would get great Christmas gifts from their parents who did not have a lot of money. Unfortunately, along comes a Grinch, today known as a Karen, and has to ruin it for everyone. In this case, many Karens. Let's start at the beginning… One school used to organize a toy store for families in need, and this store would be stocked to the brim with all kinds of donations. The parents could shop there and get new toys…
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'A woman came in to return a bag of soil because "the bag was dirty"': 25+ Retail workers who were baffled by their customers' requests

'A woman came in to return a bag of soil because "the bag was dirty"': 25+ Retail workers who were utterly baffled by their customers' requests

While working retail, these people have seen it all. Cashiers get to see people from all walks of life, of all ages, and of all levels of sanity. These retail workers shared some stories of the wildest interactions they've had with customers. That's one of the strange things about working retail---you always have to take the customer seriously, even if you're pretty sure they're messing with you. Some customers love to mess with retail staff , even though no one seems to find it funny except th…
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'Since I left, profits are down 44.7%': Irreplaceable retail employee gets written up for going above and beyond; retaliates by doing only the bare minimum, watching the store descend into chaos

Retail is a soul sucking industry that sends even the most level-headed employees into madness. After months, years, or decades in the same sales department, many retail workers grow apathetic; dealing with Karens, bad management, and a looping music playlist can do that to a person. Although, every now and then, a retail store is blessed with an overachiever, a real workaholic...
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'I just want to make sure I do my job correctly, ma'am': Video store clerk makes customer wait while they scan 50 DVDs

'I just want to make sure I do my job correctly, ma'am': Video store clerk makes impatient customer wait while they scan 50 DVDs

Before streaming services existed, we had movie rental chains . Going to rent a video or DVD was a whole endeavor. In my family, we'd often do the usual Sunday morning activities, then go grocery shopping, and then stop at the video store near us to pick out a movie for that night. This was a big treat every time! Whether we picked a Disney movie or an old comedy flick, it truly was fun for the whole family. If they didn't go out of business before I was old enough to work there, I know I would…
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