If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…