I'll bet he let it slide and pretended his name was "Speaking." That's what I would've done. #awkward
Their job might look easy, but social media marketers have to put up with a lot of crap. Sometimes literally.
Head to Failbook for more uncomfortable social media peer-to-peer interaction!
The "Guests from Hell" twitter feed constantly updates from an (understandably) anonymous source about all of the terrible customers and occurrences in the hotel industry. Check the via link for more!
They got serious beef right now.