It's hopefully no secret to anyone at this point that if you're given an anonymous questionnaire at work asking for your honest and critical feedback, there's a pretty good chance that that questionnaire is not, in fact, anonymous. That, or there are plenty of ways that it's going to be traced back to you regardless of how “anonymous” it actually is. After all, if they receive one response that's pointedly critical and you're usually the one who has no problem voicing your feedback, chances are…

The promise of promotion is a proverbial carrot on a stick that often gets dangled over workers' heads, encouraging them to do more and work harder for longer hours, taking on additional responsibilities, under the guise that this “growth” will soon earn them a promotion that pays them properly for the work they have been doing. Of course, while this holds merit when honest intentions are had, all too often this is exploited to get workers to do things they're not being paid to do… This employe…

If this new hire doesn't shape up, she's going to lose that brand-new job . Imagine fumbling the ball that badly! They say you get one chance to make a first impression, and there are few times in life when that's more important than your first weeks at a new gig. If a company has just hired you, you should probably be acting happy to be there, ready to learn, and eager to get to know how the team operates. You're learning where you fit into the bigger picture of the company. During this period…

It's weird to think that at one point, workers derided the cubicle, the confines of those grey-carpeted walls symbolizing their oppression. Whereas now, anyone in open-plan hot-desking office spaces would trade anything for the privacy that those same grey walls offered—a space to call your own outside of the immediate watchful gaze of your micromanaging boss where you can keep your things and not have to cart them around with you every day. So, in a way, it's easy to see where this coworker wa…

You never know what you've got until it's gone… An old philosophical adage that rings true throughout all areas of our lives, speaking to the fact that we don't really appreciate something's worth until we no longer have it, whether that be a time in our lives, an object, or even an individual. It's easy to take things for granted when they're right in front of you, and it's easy to think that how things are now is how they will be forever, evoking a resigned, almost begrudging feeling towards…

There are numerous challenges in the customer service sector, as we have all stated at some point. The obstacles could vary from challenging to exceedingly challenging, depending on the client in front of you. The irony of it all is that if you want to advance in your line of work, you need to be able to handle any situation with poise and maturity. The story below is of a dumbfounded restaurant employee. Given that the original poster (OP) has worked in the food sector for a significant period…

This advice might be obvious to every employee out there, but just in case there is someone who wasn't aware of this crucial piece of information, here it is written down – Always have things written down. This advice means that you should always have written proof of anything you talk about verbally with anyone related to your job. For example, if you talk with your boss about an upcoming raise, and your boss tells you - 'You are going to get a raise in May', as soon as you step out of their o…

Many people who take over a business like to make drastic changes to it in order to assert their new ownership over it. Mostly those changes come with the claim that they want customers to notice that the ownership has changed and that ‘there is a new sheriff in town’. The main problem occurs when they make massive changes to an already successful business, without taking into account the thoughts and feelings of all the regular customers who already loved the business as it was. Then those own…

Every boss needs to have their employee's back like this guy!

you did it

Customer support agents are frequently treated like private-sector workers, as though they must get the blessing of the client before proceeding with their day. This makes the job extremely unpleasant. However, what would you do if an aggressive customer visited your establishment with the express intent of disobeying the safety rules that were set in place to protect the public? Would you rather they learned their lesson the hard way or would you try to stop them from doing something that coul…

Black tie optional

Another day in retail work, another entitled customer . That's the way of the world for the brave souls who work at retail shops, including u/CmdrGrayson, an assistant manager at a clothing store. There are customers who treat retail workers like people. Maybe they've worked in retail themselves, and know how grueling that job can be. But other customers do not care about the thoughts or feelings of the workers at all. They're happy to belittle them or mock them for no reason at all. It makes y…

There's this interesting thing that happens with KPIs, targets, and business focus. Sure, putting impetus into these areas will usually result in increasing them, creating the image of a larger, healthier, more profitable business. But what is the cost? More, importantly, where is the cost? You're not looking for it, you're not tracking it, and you won't know what it is and probably won't even know where it was or how to measure it until it's too late. This happens all the time in businesses wh…

Goal achieved, but at what cost?

Staying up to date with technology has become an essential part of working-class life. It can be exhausting, especially with how quickly technology is advancing today. Think about it: not long ago, the internet didn't even exist. Now, we have a whole generation of employees working remotely or in a hybrid capacity. Who would've thought? But no matter your job, whether you work in a corporate office, factory, or restaurant, technology is constantly changing . New software to improve work process…