The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia.
While California State Polytechnic University in Pomona, CA isn't the first university to hold a class on beer, it is the first to sell the beer made by the brewing class on campus. The increased interest in craft beer may be the reason behind growing popularity in college brewing courses. Cal Poly is only the beginning, Colorado State University also plans to start selling its microbrews made by students.
Since the craft beer industry is growing, David Ryder, chief brewmaster for MillerCoors told CBS Los Angeles, “This could be a natural progression for college programs."