Managing people's expectations is one of the most important parts of any communication around service delivery. The last thing you want to do is overpromise and then not deliver on the expectations that you have set for yourself. Underdelivering on expectations will always end up with people being disappointed—regardless of if it's a business or personal relationship. It's far easier to set realistic expectations in the first place and then win them over when you exceed that just-average level…

Oh that's fitting.

Cool?

It's mostly dogs and cats.

Nice.

Take that, eyes.

Alright, so that's great.

That seahorse is a champion.

Thanks, internet.

Smoke and mirrors! And foreground!

What's that now?

That's new.

Thanks, internet.

Look hard enough and almost anything could have a face.

Just a little unsettled.

Let it wash over you.