This person was surprised that when they tried to order from a person, they were turned away. Instead, they were directed to order from a screen instead , sparking a debate about the practice of replacing cashiers with kiosks. Some coffee shops make you the perfect coffee every single time. Others, like the national chain mentioned in this post, manage to mess up my order of a cold brew with half and half every single time . It's uncanny. Why did they randomly put caramel syrup in my coffee las…