In hard times, our worth and value become evident. The way a person handles others in trying circumstances speaks volumes. So, while I don't want to jump the gun, I'm quite sure that I'm a terrible person. There is no patience in me when I'm nervous or angry. The story below is of a front desk worker who unfortunately meets the Karen of the century. The Karen in question enters the room totally oblivious of what is going on. OP, however, doesn't let her insults get to him; instead, he keeps cal…

People think they deserve charity for simply existing as if that entitles them to free stuff and a pat on the back. This woman reportedly drove '3 hours just for her kids to be disappointed', but the real disappointment here is that she, as a mother, booked a hotel room she knew she couldn't afford. And not by a bit… by a LOT. But before I get ahead of myself, let's start at the beginning. OP was working as a front desk clerk at an expensive, high-end resort. A woman who had booked a $600 hotel…

"You can't always get what you want..." Mick Jagger and the 'Stones famously taught us, before then going on to elaborate that “If you try sometimes, you'll find you get what you need.” While that's all well and good, and while this serves as a great message of inspiration about how one should never give up when the going gets tough… There are actually plenty of times in life when you might want something from someone else, and upon being told “No,” you should just take the “No” at face value a…

The holiday season is hardly the time to prank poor unsuspecting souls in the middle of the night, but that is exactly how these youngsters decided to spend theirs. Also, they enjoyed bothering their neighbors with loud music, but let's start at the beginning. One hotel guest who we'll call OP, was staying at the 'Milton' for most of the festive season. He was tired and was not in the mood to party. But there were lots of parties going around, which makes sense, because we're halfway into Decem…

It takes a special kind of hotel guest to misplace important items and then immediately go on the offensive and accuse housekeeping of theft. Perhaps it's generational, perhaps it's having experience being on the other side of these kinds of accusations, or perhaps it's just being a decent human, but I consider myself to be someone who is far more likely to blame himself for a lost item. Hypothetically speaking, if I were convinced that for once it was not my fault this time, I would at the ver…

If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…

Working an hourly job makes you appreciate every second you spend on the clock. Depending on your hourly wage (and how bored you get on your shift) you might even know the mathematical breakdown of what you earn per second when you're on the job! So when the bean counters in the back start skimming quarters and dimes off of your daily shift, what does that add up to?

Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace. She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you h…

Imagine how audacious you'd have to be to expect a free upgrade everywhere you go? Like if you were heading to the mechanic for a tire rotation and expected a full new set of tires. Or if you had coach tickets for your flight home for the holidays and Jeff Bezos just showed up to the tarmac insisting you take his private jet instead. Feels silly, huh?

We've all run into the frustration of trying to reserve a room at a good rate, only for the hotel to be completely booked on the dates you wanted. It's a bummer for sure, but it's not the end of the world. You booked too late, so you need to find other accommodations. But would you book a room that's too small to accommodate your party and expect an upgrade upon check-in? Free of charge? Well, that's precisely what this Karen thought would happen.

You would think the hotel would have clearer policies. These guests were on a vacation down in Miami when two strangers came into their room after being granted room key access by the front desk agent. Luckily, the guests were alright, but they did call the police to file a formal complaint about what happened. The interaction between the officers and the front desk agent was captured via video by one of the guests. In the video, you can see that the front desk agent accidentally reveals that h…

Ma'am, just get a janky $10 phone charger from CVS and move ON! Some Karens do not understand the concept that there are limits to how long one can complain about something, especially something as replaceable as a phone charger. Now, if you're like this Karen and you're really just trying to get access to a free charger, there is a much better way of going about this. For instance, she could have just asked the front desk agent if there was a charger she could borrow for an hour or so. But lik…

As a service industry employee, there's nothing as sweet as the I-told-you-so moment at the front desk. Hospitality employees learn to put up with a lot of hooplah from their customers, so that moment when they get to flex their ounce of power is really important.

Everyone's stayed at a hotel or motel at least once in their life. The magical wonders of continental breakfasts, freshly made beds, and clean white towels get cemented in your memory, making your hotel experience (even the non-luxurious kind), memorable simply because it may be the one time in your life that you're pampered with room service. Your hotel experience is designed to go quite smoothly, that is, unless you're a poor listener and a tyrannical Karen...

Accusing a hotel front desk agent of fraud is probably not the best way to get them to help you. Remember: these are the people that can make your stay exponentially easier or exponentially more difficult. It's also worth noting that so much of this drama can be easily resolved if people remember to book their hotel stays directly on the hotel website rather than through a third-party site. The number of instances in which we have seen irate customers make this mistake through Internet stories…

"All of this is happening while she is allowing her dog to free roam the hotel..."