Setting Measurable Goals and Objec

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So what's "dedicatio" anyway? It sounds like something Harry Potter would say when he wants to cast a spell that turns an incorrigibly naughty rat into a Bertie Bott bean or something.

How Your Bookseller Really Feels About You

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borders,customer service,Hall of Fame,list,sign
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When stores are about to go out of business, they offer that rare environment where you can hear what employees in the service sector think about you, the customer, even while they're still working. It's like the difference between studying chimpanzee behavior in a zoo and actually going to the rainforest to live with them, Goodall-style. It's a total win.

~OLJ

God, Shannon, You're the Worst

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cashier,customer service,retail
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You know what's even worse? Cashier's that correct your grammar. GOD Shannon I KNOW the apostrophe doesn't go there. Lay OFF, woman.

~OLJ