It's like a reverse Captcha code!

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Infuriating Service Call of the Day: Comcast Cancellation Request Gone Wrong

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The sad thing is that this is already 10 minutes into the conversation according to the caller:

This recording picks up roughly 10 minutes into the call, whereby my wife and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

It Wasn't a Yes/No Question

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Customer Service at Its Finest

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No Geography Skills Required

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If the Customer Still Gives You a 3-Star Rating, Your Product Must Be Orgasmic. Win!

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The Five-Second Rule of Customer Service

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And remember the second rule:

job fails - customer is always