I'm Willing to Bet the Latter

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I'm Willing to Bet the Latter
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If his headphones are in while you're serving him, then it's both.

You Will Call Me By My First Name or Else

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You Will Call Me By My First Name or Else
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I'll bet he let it slide and pretended his name was "Speaking." That's what I would've done. #awkward

~OLJ

How Your Bookseller Really Feels About You

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How Your Bookseller Really Feels About You
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When stores are about to go out of business, they offer that rare environment where you can hear what employees in the service sector think about you, the customer, even while they're still working. It's like the difference between studying chimpanzee behavior in a zoo and actually going to the rainforest to live with them, Goodall-style. It's a total win.

~OLJ