"Delightful" and "charming" are the KINGS of passive-aggressive terminology. Well done.
Expect that number to go up as the morning - and day - wear on.
It's like a white-collar Jean Valjean who has a job, but is still so poor that he has to steal energy bars in order to feed his family. He is hunted down relentlessly by coworker Javert.
~Office Lackey Jack