The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia.
A hearse driver and funeral director made a pit stop, leaving the body and coffin of the veteran they were transporting in the hearse. They were on their way to a funeral service and left the hearse waiting in the parking lot while they took a coffee break. Both employees were fired for this thoughtless and disrespectful move when it was brought to the attention of Veterans Funeral Care, the funeral home they were working for.