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$2.13 an hour. No wonder they're looking for help.

'Is this even legal': Job advertisement for server in USA the sparks international debate online over outrageously low wage

The thought of being paid less than the legal minimum wage sounds outrageous to some people, especially to those outside of the US, but that's just how the bizarre nature of the US tipping culture works.
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He complains there's bones in his daughters calzone, manager looks at me and I say "I confirmed twice she wanted chicken wings", and the dad says "you know what she meant, like chicken meat".

'The kitchen guys are actually chuckling while they put this thing together': Obstinate customer demands whole chicken wings in their calzone, worker complies, gets fired

There are times in life when temptation is just too great and leads us toward doing something that we probably shouldn't be doing… Take, for example, serving a customer a calzone containing entire chicken wings (bones and all) after they obstinately and repeatedly request it as a special order. When you've been working in the service industry, retail, or customer service for long enough, you get a growing itch to pull off something like this. With every entitled customer interaction, you can fe…
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life hack work in a restaurant bw the ages of 18 and 24 | not a joke

Twitter Thread: Server sparks debate and discussion around the life lessons and experience that comes with working in the Service Industry

Your first job in the service industry (or retail, I'd argue) is a formative experience. For most of us, it comes at that time in our life when earning some cash is a necessity: Maybe you've just graduated high school or college and need a job; maybe you're still in high school; maybe the career you thought you were going to have as an Olympic level athlete didn't quite work out, and now you have no idea what you're doing with your life. Ignoring the fact that the last example is oddly specific…
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You are not a Jedi Master you are a messy traveler

Guy Tries to Talk His Way Into Unavailable Hotel Room, Won't Take No For an Answer

In contrast to the other interactions we see posted online by customer service persons, this one is pretty innocuous. It does a great job of providing insight into the sheer number of bizarre interactions you have — week in and week out — when you work in a public-facing role. Not all of them are Karens losing their marbles over the slightest inconvenience — but they will still leave you scratching your head and wondering what in gods name you have just witnessed. I used to sell bikes, and some…
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Customer called manager to tell them I was an OF star after I embarrassed her | This happened to me at my last restaurant job, about a year ago. It was a small bar and grill type place, and one of the worst regulars there was this group of teenage girls that would come in at least once a week. These girls were kind of known between all the servers to always get the $6 kids meals,

'I do not do OF, nor have I ever done OF': Waitress recounts terrible treatment from group of teen terrors

There's nothing that makes you feel so entirely helpless as being bullied by children. It's this weird catch-22 where you both are unable to retaliate but are rendered completely vulnerable by their cutting words. Kids know exactly what to say to cut you down, and their frank honesty can leave you with no retort or means for retaining your pride. This is even worse when you're in a customer service role. Being bullied by anyone in a customer service role feels like crap, but when it's kids doin…
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My entitled dad throws coffee at waiter and demands he gets fired

Male Karen Throws Coffee in Waiter's Face and Demands That They Fire This 'Ignorant Useless Server'

This entitled dad is lucky the waiter didn't press charges!
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"AITA for asking a bakery if the pastries they were selling me were made that day? I went to a bakery when they opened (7 AM) asking about pastries; she told me that* the ones I wanted were not ready yet."

'She was extremely offended.' Rude dude demands fresh pastries despite already being told they were fresh

The unspoken meaning of words can say more than the words themselves. For this reason, it's always best to guard one's words carefully to ensure that you don't accidentally give the wrong impression or make the wrong implication. That's what this guy failed to consider when he basically accused a bakery owner of lying to him when he insisted on receiving only fresh pastries. He had already been into the bakery earlier in the day and been told that the pastry he was after was not ready yet. When…
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"At this point, the man loudly scoffs and smirks at me while reaching for his wallet.  He asks, 'This mean anything to you?' while flashing me his badge.  [Did] this guy really just try to extort me for a beer for his underage daughter??  'No, that doesn’t mean anything to me,' I replied.  'Really? Nothing? Pull down that mask and let me see your face.'

'This mean anything to you?': Cop tries to flash his badge and use intimidation to get drinks for underaged daughter

The problem with misusing your authority and making a scene is that it makes all those you are associated with look bad — this includes any organizations or groups who you might be affiliated with. This is why it's so important to conduct oneself in a manner that suits your station -whether you're on duty or off. Just take this off-duty hotel manager who was fired for being rude to the staff of another hotel as a prime example. This server took to Reddit's r/talesfromyourserver community to sha…
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"Someone else took their food out, but I go to do the check-back and ask if everything's OK with their meal after a few minutes.  He then goes, "No, my meal didn't come with any sauce", to which I reply "I'm sorry, what sauce would you like Sir?" [...] He goes "Mustard, Dijon Mustard" like he's James Bond."

'I am not paying!': Rude dude demands dijon mustard under duress of displeasure

It's okay to feel a little bit sentimental about your favorite type of sauce. I, for one, am a ketchup guy through and through, you won't catch me far away from a little red bottle that's packed with that sweet tomato-y goodness. Sure, the actual contents of ketchup are probably like 80% sugar, 19% vinegar, and 1% ketchup but that's not something that bothers me in the slightest. I'll eat ketchup on anything and am happy for the disgusted reactions that my creations sometimes evoke. So, in this…
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cook Kitchen Confidential chef service kitchen service industry celeb celebrity news celebrity twitter - 17872645

'Cut to an hour later, still no Olivia': Chef recalls their infuriating experience serving actress/director Olivia Wilde

Everywhere you look online at the moment has been littered with news about Oliva Wilde and her new film ‘Don’t Worry Darling' the film has been
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customer service malicious compliance retail revenge customers service vendor cafe service industry reddit thread Reddit NSFW - 17768453

Entitled Cafe Owner Tangles With POS Vendor and Loses, Lives to Regret Their Choice of Words

When you're largely dependent on a specific ‘something’ to keep your business running smoothly, it's never a good idea to upset the people running that thing or treat them poorly. Unfortunately, entitled business owners have yet to learn that they shouldn't mess with these people, or their business could go under. On the other hand, it's fortunate for us because it makes for some great stories. This particular story was just posted to Reddit's r/maliciouscompliance subreddit by user u/nobjangle…
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customer support customer service karens fired retail customers customer service karens in the wild karen idontworkherelady reddit thread Reddit - 17731589

Frustrated Karen Gets Customer Fired From a Store Where He Didn't Even Work

This guy was fired from a store he didn't even work at after an enraged Karen insisted on his termination. He posted to Reddit's popular r/IDontWorkHereLady in order to share his story. Thanks to retrogressive policies like “The customer is always right" we have conditioned all of these entitled people in the world to think that they can get everything their way. The sad thing is that they are often completely right and they have this worldview reinforced time and time again by constant arse ki…
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toxic-workplace server Kitchen Confidential restaurant service kitchen service industry reddit thread Reddit - 17698565

Update: Kitchen Drama, Conflict and Owner Abuse Leads to Resignation of FOH Lead and Chef

This chef shared the conflict in their restaurant that led to the resignation of the FOH lead and then the chef themselves. They shared their own resignation in a second “update” thread where they discussed that the conflict between them and the FOH lead, who had quit in the previous post, had put them in the owner's crosshairs.
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Kitchen Confidential waiting food service service kitchen bartender service industry reddit thread Reddit - 17585157

Delivery Guy's Sky-High Stack of Boxes Floods Entire Kitchen in Surprising Chain of Events

We've all been there; you're already having a bad day, behind schedule, and rushing to try and catch up to get back on top of things. All this hustle leads you to make a critical error that you wouldn't normally have made… If you're lucky you catch it. If not, well, that could be the end of your entire career.
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customer service server waiter service bartender service industry - 17575685

Couple Gets Served Instant Karma After 'Dine and Dash' Attempt

This couple thought that they could get away with pulling a good ol' fashioned “dine and dash” but luckily the staff were able to pull their plates as they drove off. The police managed to locate the vehicle and let the The ‘dine and dash’ is perhaps the greatest indicator of the decline of our society. That's an exaggeration, but it stands to reason that these people are one of the worst types of human beings.
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Kitchen Confidential chef service kitchen Horrible Bosses service industry kitchen staff - 17487877

Chef Throws Pan at Line Cook, Gets Fired, Kitchen Staff Commiserate

The Chef was "panned" by readers.
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